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E-filing FAQ's

Q. What is DIS?

A. DIS is the acronym for our Docketing Information System that is used to find case information and electronically file documents.

Q. How do I create a PUCO account for DIS and e-filing?

A. You can create an account here

Q. How do I create an e-filing profile?

A. You must submit a participation agreement per instruction, be able to log into DIS and click on add/modify profile information, and complete personal identification in designated fields. You can view detailed instructions on how to create a profile here. If you are having issues, you may contact Docketing at 614-466-4095.

Q. How do I electronically file a document?

A. You may find detailed Electronic Filing Instructions here

Q. How do I login into DIS and what activities am I able to perform within the system?

A. You will need to login to this page.

Select desired activity

  • E-File a document

  • Change password or primary email address

  • Reserve a case number

  • Add/modify profile information

  • Subscribe to daily activity report

  • Sign-up for case notifications and personal daily reports.

Q. Where can I find electronic filing information and links?

A. You can find that information here

Q. What should I do if I forget my password?

A. You will enter your user name or email address here in order tor receive your password.

Q. How do I subscribe to industry list serves?

A. You can find that information here

Q. Can I still file paper documents?

A. Yes. E-filing is voluntary.

Q. Will there be an electronic filing fee?

A. No fee is required or anticipated at this time.

Q. How do I get a password and begin e-filing?

A. Instructions for obtaining a password are included in the E-filing manual, which is available by following the “Electronic Filing Information & Links” on the DIS Home Page

Q. Who may e-file, and what documents may be e-filed?

A. Anyone with internet access, an email address and the ability to create a PDF version of the document they want to file, can e-file by, obtaining a PUCO username and password, submitting a participation agreement and completing an E-Filing profile.

Pursuant to Ohio Adm.Code 4901-1-02(D), and the Power Siting Board's Nov. 18, 2010 Entry in Case No.10-2404-GE-WVR, the only documents that cannot be e-filed are:

  • Any document for which protective or confidential treatment is requested under Ohio Adm.Code 4901-1-24, and

  • The service of a notice of appeal of a commission order pursuant to R.C. 4903.13 and 4923.99 upon the chairman or a commissioner.

Q. Can I e-file confidential documents?

A. No. When accepted by the PUCO, E-filed documents are automatically added to the Docketing Information System and are available to anyone with Internet access.

Q. Will I still have to file a paper copy?

A. No, unless directed otherwise by the Commission, Legal Director or attorney examiner.

Q. What file formats can be used when e-filing documents?

A. The official file must be an unlocked (no encryption or password protection) PDF. The source file(s) used to create the PDF (Microsoft Word, Excel, etc.) should also be filed. Further details are available in the E-filing manual posted at the Electronic Filing Information & Links page at

Q. What are acceptable native (or source) electronic filing format types?

A. Acceptable native (or source) file types can be found here

Q. How will e-filings be signed?

A. The use of a "/s" with the filer's name will suffice as a signature in a document which has been filed by that person using their unique username and password.

Q. Are there size limits on what can be filed?

A. Yes. The size limit is 9MB.

Q. What is the deadline for e-filing?

A. The deadline for e-filing is 5:30 p.m. EST. Filings submitted after that time will be considered filed on the next business day.

Q. How will I know when my document has been accepted?

A. Documents which are electronically submitted will be time and date stamped with the time and date indicated on the confirmation page. Once the upload of the document is complete, an e-mail confirming receipt will be sent to the filer. The PUCO’s Docketing Division will then review the filing. If the filing is accepted, the document will be posted to the case and an e-mail notification of the filing will be sent. If the filing is rejected, an e-mail will be sent to the filer. Rejected documents will not be posted to the case or available through the Docketing Information System.

Q. Can I file via e-mail?

A. No. E-filing can only be done using the e-filing system.

Q. How will I know when filings are made in a case in which I have e-filed?

A. If you e-file in a case, you will be automatically subscribed to that case. You will receive an e-mail alerting you to any subsequent filings.

Q. How important is my e-mail address to the e-filing process?

A. Your e-mail address is critical. All correspondence about filings will be sent via e-mail. Receipt confirmations, document rejections, notification of subsequent filings in a case, and notices of changes in your filer profile will be sent to this address. You must update your profile any time your e-mail address changes.

Q. Should I be concerned that someone will make unauthorized changes to the documents I file?

A. E-filed documents are electronically time-stamped, then locked and password protected. E-filed documents are protected by the same security measures as the scanned images in the current DIS.

Q. Where can I find the rules related to electronic filing?

A. Commission rules related to electronic filing can be found in section 4901-1-02 of the OAC.

Q. Who should I contact with questions?

A. Contact the PUCO’s Docketing Division at: (614) 466-4095

Q. What documents are eligible to be e-filed?

A. All filings must comply with the electronic filing manual and technical requirements located under electronic filing information and links at the docketing information system website.

Q. What documents are not eligible to be e-filed?

A. Any document for which protective or confidential treatment is requested under rule 4901-1-24 of the Administrative Code; The service of a notice of appeal of a commission order pursuant to sections 4903.13 and 4923.99 of the Revised Code upon the chairman or a commissioner.

Q. What documents have special e-filing requirements?

A. A public utility may electronically file an application to increase rates pursuant to section 4909.18 of the Revised Code except that a public utility filing an application pursuant to chapter II of the standard filing requirements in rule 4901-7-01 of the Administrative Code shall submit one complete paper copy of the application to the commission's docketing division on the same day that an e-filing of the application is made and shall contact the rate case manager of the commission's utilities department prior to the e-filing of the application to determine the number of paper copies of the application that will be required by the commission's staff.

Q. When is my electronically filed document considered officially filed?

A. Provided that a document is not subsequently rejected by the docketing division, an e-filed document will be considered filed as of the date and time recorded on the confirmation page that is electronically inserted as the last page of the filing upon receipt by the commission, except that any e-filed document received after five-thirty p.m. shall be considered filed at seven-thirty a.m. the next business day.

Q. For what reason(s) could my e-filed document be rejected?

A. The docketing division may reject any filing that does not comply with the electronic filing manual and technical requirements, is unreadable, includes anything deemed inappropriate for inclusion on the commission's web site, or is submitted for filing in a closed or archived case. If an e-filing is rejected by the docketing division.

Q. How will I know if my document has been rejected?

A. An e-mail message will be sent to inform the filer of the rejection and the reason for the rejection.

Q. How will I know if my e-filed document has been accepted?

A. If an e-filing is accepted, notice of the filing will be sent via electronic mail (e-mail) to all persons who have electronically subscribed to the case, including the filer. This e-mail notice will constitute service of the e-filed document upon those persons electronically subscribed to the case.

Q. When should I make required hard copy servicing of a document that I filed electronically?

A. Upon receiving the e-mail notice that the e-filed document has been accepted by the commission's docketing division, the filer shall serve copies of the document in accordance with rule 4901-1-05 of the Administrative Code upon parties to the case who are not electronically subscribed to the case.

Q. What time does the docketing division stop receiving e-filed documents for same day acceptance?

A. The commission's docketing division closes at five-thirty p.m. To allow time for same-day review and acceptance of e-filings, persons making e-filings are encouraged to make their filings by no later than four p.m.

Q. What if I am having trouble e-filing and I am unable to successfully e-file a document timely?

A. The person making an e-filing shall bear all risk of transmitting a document including, but not limited to, all risk of equipment, electric, or internet failure.

Q. What if I have appendices or attachments to a document I intend to e-file?

A. E-filed documents must be complete documents. Appendices or attachments to an e-filed document may not be filed by other methods without prior approval.

Q. Do I need to submit additional paper copies when I e-file?

A.  Except as otherwise provided by OAC 4901-1-02 or directed by an attorney examiner, a person filing a document electronically need not submit any paper copy of an e-filed document to the commission's docketing division.