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The Public Utilities Commission of Ohio (PUCO) regulates investor-owned utilities including electric and natural gas utilities, landline telephone companies, water and wastewater companies, household goods movers, rail, trucking and bus companies in Ohio.

The PUCO has a dedicated staff ready to assist with any questions you may have or resolving issues between you (the consumer) and any PUCO-regulated entity. 

The PUCO does not regulate providers of cable, cellular, propane gas, heating oil or internet service; and does not have jurisdiction over cooperative or municipal utilities. 

Before contacting the PUCO, it is recommended to first try to resolve the issue with the utility directly by calling their customer service line. If the problem or complaint persists, call the PUCO at (800) 686-PUCO (7826) or provide your comments, questions, or complaint in the form below.  Please fill out the form completely. The more specific information you provide, the better we can assist you.

The information you provide is considered public information and cannot be kept confidential. Review the  PUCO Privacy Statement  for more information.

Contact us

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Please supply if submitting comments to a formal case

 

Optional information often found on a bill.

The PUCO may not be able to investigate your concern without this information
 
 
 
 
 
 
 
 
 
 

Other ways to contact the PUCO

If you have any other questions...

You can call us toll free (in Ohio) Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time:

(800)-686-7826 (voice)
7-1-1 (TDD)

You can write to us at:

ATTN: IAD
Public Utilities Commission of Ohio
180 E. Broad St.
Columbus, Ohio 43215-3793

Directions to the PUCO

You can fax us 24 hours a day at

(614) 752-8351