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The PUCO can help resolve disputes between you (the consumer) and utility companies in the industries of electric, natural gas, telephone, water and household goods moving. Before contacting the PUCO, you should contact the utility or moving company and give them the opportunity to resolve the matter with you directly.

Please be aware that the PUCO cannot provide direct financial assistance (although it can assist you in setting up a payment plan with your utility). The PUCO does not regulate providers of cable, cellular, pagers, propane gas, heating oil or internet service; and does not have jurisdiction over co-operative or municipal utilities.

Use the form below to provide comments, ask a question or file a complaint. Please fill out the form completely. The more specific information you provide, the better we can assist you.

The information you provide is considered public information and cannot be kept confidential. Review the PUCO Privacy Statement for more information.

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Other ways to contact the PUCO

If you have any other questions...

You can call us toll free (in Ohio) Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time:

(800)-686-7826 (voice)
7-1-1 (TDD)

You can write to us at:

Public Utilities Commission of Ohio
180 E. Broad St.
Columbus, Ohio 43215-3793

Directions to the PUCO

You can fax us 24 hours a day at

(614) 752-8351