COLUMBUS, OHIO (June 1, 2017) – The Public Utilities Commission of Ohio (PUCO) wants Ohioans to remember that when hiring a moving company, you have rights guaranteed by law and enforced by the PUCO.
Before deciding to hire a mover, ensure they are properly registered with the PUCO to do business in Ohio (for in-state moves), or the Federal Motor Carrier Safety Administration (for interstate moves).
When planning your move, it is important to know a few things about your rights regarding estimates, bill of lading, insurance coverage and claims.
Estimate: the expected cost, in writing, the company provides to you prior to your move.
Bill of lading: similar to a receipt, identifies who owns the household goods on the moving company’s truck.
Liability coverage: all moving companies are responsible for the value of the goods transported.
Claims: a written explanation of any loss or damage to any items during your move, submitted to the moving company.
If you cannot resolve a dispute with your moving company, contact the PUCO at (800) 686-PUCO (7826) or file a complaint online.
The Public Utilities Commission of Ohio (PUCO) is the sole agency charged with regulating public utility service. The role of the PUCO is to assure all residential, business and industrial consumers have access to adequate, safe and reliable utility services at fair prices while facilitating an environment that provides competitive choices. Consumers with utility-related questions or concerns can call the PUCO Call Center at (800) 686-PUCO (7826) and speak with a representative.
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