For Immediate Release
Contact:  Matt Schilling
(614) 466 7750

PUCO warns of utility payment scam

Customers threatened with termination of service if they don’t pay bills immediately

COLUMBUS, OHIO (March 9, 2017) – The Public Utilities Commission of Ohio (PUCO) is warning utility customers to beware of a payment scam that has re-surfaced across the state recently.

The scam is targeting electric and natural gas utility customers, both residential and small business. A caller claiming to represent the utility informs the customer that they owe money from their past bill and must pay immediately or face termination of service. Customers are instructed to purchase a prepaid debit card and then call a toll free number to transfer the money.     

Utilities do not ask for prepaid debit cards for payment and will provide ample time for customers to make a payment before service is terminated. Customers having questions about their account should call the appropriate utility. A listing of customer service numbers for PUCO regulated utility companies can be found here. Customers believing they have been a victim of payment fraud are encouraged to contact their local authorities as well.   

For help with utility-related matters, call the PUCO Call Center at (800) 686-PUCO (7826) or visit


The Public Utilities Commission of Ohio (PUCO) is the sole agency charged with regulating public utility service. The role of the PUCO is to assure all residential, business and industrial consumers have access to adequate, safe and reliable utility services at fair prices while facilitating an environment that provides competitive choices. Consumers with utility-related questions or concerns can call the PUCO Call Center at (800) 686-PUCO (7826) and speak with a representative.

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