COLUMBUS, OHIO (Sept. 13, 2017) – The Public Utilities Commission of Ohio (PUCO) today approved the Winter Reconnect Order to help Ohioans reconnect or maintain electric and natural gas service during the winter heating season between Oct. 16, 2017 and April 13, 2018. Any customer of a PUCO-regulated electric or natural gas utility may take advantage of the order. Last winter heating season, more than 228,000 Ohio utility customers utilized the PUCO’s Winter Reconnect Order.
Energy utility service is vital, especially in the winter. The Winter Reconnect Order is an opportunity for Ohioans to avoid disconnection or to reconnect their gas and/or electric service once during the winter heating season. Customers who utilize the Winter Reconnect Order are required to pay the utility $175 plus any applicable reconnection charge not to exceed $36. If the company’s reconnection charge is greater than $36, the balance may be billed to the customer the following month.
The Winter Reconnect Order also applies to customers seeking to establish new electric and natural gas service. Rather than paying the full security deposit that may be required for new service, customers can pay up to $175 and be billed any remaining balance of the security deposit the following month.
There is no income eligibility requirement to utilize the Winter Reconnect Order, however customers who are at or below 175 percent of the federal poverty level may apply through the Home Energy Assistance Program (HEAP) to pay the $175 amount. Several other state and federal programs are also available to Ohioans who qualify, including the Percentage of Income Payment Plan Plus (PIPP) and the Home Weatherization Assistance Program (HWAP). More information about these programs and additional ways to save on home heating bills this winter is available on Ohio’s Winter Heating Resource website at www.winterheat.ohio.gov.
If you would like to utilize the program, call your electric or natural gas utility between Oct. 16, 2017 and April 13, 2018, to find out more information about your account and how to apply the Winter Reconnect Order to your utility bill. Utility representatives will explain the order, and if applicable, set you up on a payment plan for any default amount. PIPP customers who would like to use the Winter Reconnect Order must pay the balance of any default they may have within one billing cycle in order to re-enroll in PIPP.
Customers who have questions about the PUCO’s Winter Reconnect Order may contact the PUCO at (800) 686-PUCO (7826) or visit the PUCO website at www.PUCO.ohio.gov.
The Public Utilities Commission of Ohio (PUCO) is the sole agency charged with regulating public utility service. The role of the PUCO is to assure all residential, business and industrial consumers have access to adequate, safe and reliable utility services at fair prices while facilitating an environment that provides competitive choices. Consumers with utility-related questions or concerns can call the PUCO Call Center at (800) 686-PUCO (7826) and speak with a representative.
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