For Immediate Release
Contact:  Matt Schilling
(614) 466 7750

PUCO issues draft utility disconnection, assistance program rules

COLUMBUS, OHIO (June 19, 2019) – Today the Public Utilities Commission of Ohio (PUCO) issued draft rules for public comment regarding residential utility security deposit and disconnection practices, and the natural gas low-income assistance program known as the Percentage of Income Payment Plan (PIPP) Plus. Comments are due July 19, 2019.

As part of its regular five-year review, the Commission issued proposed rules for public comment. PUCO staff proposed changing rules to:

  • Clarify when utilities may charge customers a security deposit;
  • For customers with smart meters, extend the time of day in which a customer may make payment to reconnect service the same day;
  • Clarify when utilities are required to send customers additional notices of disconnection during the winter heating season in certain situations;
  • Reduce the required payments for a customer to rejoin the natural gas PIPP Plus payment in certain situations.

The Commission is seeking comments on the proposed changes from interested parties and the public by July 19. The public can provide comment on the “Contact Us” section on the PUCO website. Correspondences should reference case number 19-52-AU-ORD.

In other business, the Commission requested comments on non-substantive changes to rules governing the pass through of electric transmission costs paid by utilities and rules regarding corporate separation. Comments are due July 19, 2019.

A copy of today’s Commission entries and proposed rule changes is available on the PUCO website at Click on the link to Docketing Information System (DIS) and search for case 18-1190-EL-ORD, 18-1189-EL-ORD and 19-52-AU-ORD.

More information:

Electric customers’ bill of rights
Natural gas customers’ bill of rights
PUCO rulemaking process


The Public Utilities Commission of Ohio (PUCO) is the sole agency charged with regulating public utility service. The role of the PUCO is to assure all residential, business and industrial consumers have access to adequate, safe and reliable utility services at fair prices while facilitating an environment that provides competitive choices. Consumers with utility-related questions or concerns can call the PUCO Call Center at (800) 686-PUCO (7826) and speak with a representative.

Subscribe and unsubscribe to the PUCO Media Release email service