PUCO initiates investigation of two retail energy providers
COLUMBUS, OHIO (April 17, 2019) – Today the Public Utilities Commission of Ohio (PUCO) initiated an investigation into two retail energy providers’ marketing and sales practices, PALMco (d/b/a Indra Energy) and Verde Energy.
“Today the PUCO is taking steps to ensure marketing and sales practice rules are followed,” stated PUCO Chairman Sam Randazzo. “Allegations of potential bad behavior from retail energy companies can erode the public’s trust in the marketplace, and these allegations warrant a prompt and thorough investigation.”
Today’s Commission entries establish procedural schedules, including dates for PUCO staff reports and evidentiary hearings at the PUCO offices in Columbus. The procedural schedules are available in the entries linked at the end of this press release.
On April 16, 2019, the PUCO staff filed notices to the Commission alleging potential misleading and deceptive practices by PALMco Energy OH and PALMco Power OH, which together do business as Indra Energy, and Verde Energy’s marketing and sales practices, and recommended the Commission conduct thorough investigations.
The PUCO is charged with adopting and enforcing regulations to protect consumers from any misleading or deceptive acts or practices by competitive retail electric and natural gas providers.
The PUCO maintains its Energy Choice Ohio website to provide helpful tools to assist consumers evaluate their electric and natural gas supply options. The PUCO’s Apples to Apples comparison charts provide customers with a snapshot comparison of rates if they do not choose to enroll with a competitive supplier, versus current electric and natural gas supplier offers, and contract terms. The charts are updated daily.
The Public Utilities Commission of Ohio (PUCO) is the sole agency charged with regulating public utility service. The role of the PUCO is to assure all residential, business and industrial consumers have access to adequate, safe and reliable utility services at fair prices while facilitating an environment that provides competitive choices. Consumers with utility-related questions or concerns can call the PUCO Call Center at (800) 686-PUCO (7826) and speak with a representative.
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