PUCO adopts agreement to improve Think Energy marketing practices
COLUMBUS, OHIO (July 11, 2018) – The Public Utilities Commission of Ohio (PUCO) today adopts an agreement between PUCO staff and Think Energy to implement a compliance program to resolve alleged violations of the competitive retail electric service provider minimum standards and service requirements.
“The PUCO’s role in competitive retail energy markets is to protect consumers from misleading and unfair marketing practices,” stated PUCO Chairman Asim Z. Haque. “We encourage consumers to contact the PUCO with utility-related questions and concerns so we can help resolve any issues.”
Think Energy will work with the PUCO to ensure full compliance with PUCO rules and orders, and agrees to pay a forfeiture of $110,000 to the state of Ohio.
Prior to Think Energy resuming door-to-door marketing, it must provide the PUCO a compliance plan to address staff training, sales contracts, sales scripts and practices, and enrollment documentation.
On Feb. 18, 2018, PUCO staff provided Think Energy with a notice of probable non-compliance with various PUCO rules regarding marketing and enrollment practices of Think Energy. PUCO staff and Think Energy filed a settlement agreement on June 5, 2018.
A copy of today’s finding and order is available on the PUCO website. Click on the link to the Docketing Information System and enter 18-938-GE-UNC in the search bar.
The Public Utilities Commission of Ohio (PUCO) is the sole agency charged with regulating public utility service. The role of the PUCO is to assure all residential, business and industrial consumers have access to adequate, safe and reliable utility services at fair prices while facilitating an environment that provides competitive choices. Consumers with utility-related questions or concerns can call the PUCO Call Center at (800) 686-PUCO (7826) and speak with a representative.
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