COLUMBUS, OHIO (Nov. 3, 2016) – The Public Utilities Commission of Ohio (PUCO) today adopts an agreement between PUCO staff and Just Energy to implement a compliance program to resolve alleged violations of the competitive retail electric service provider minimum standards and service requirements.
“It is the PUCO’s responsibility to protect consumers in Ohio from unfair or misleading marketing practices,” said Chairman Asim Z. Haque. “We continue to encourage customers to call our Call Center with utility-related questions and concerns so that we can help resolve any issues.”
Just Energy will work with PUCO staff to ensure full compliance with PUCO rules and orders, and agrees to pay a forfeiture of $125,000 to the state of Ohio, with an additional $50,000 at the end of 12 months if it fails to complete the compliance program.
The objective of the 12-month compliance program is to avoid the potential for future consumer complaints resulting from Just Energy’s marketing, solicitation and customer enrollment practices.
After receiving customer complaints regarding Just Energy’s marketing, solicitation and customer enrollment practices, the PUCO notified Just Energy of probable noncompliance of PUCO rules.
For utility-related concerns, visit www.PUCO.ohio.gov or call the PUCO Call Center at (800) 686-PUCO (7826).
The Public Utilities Commission of Ohio (PUCO) is the sole agency charged with regulating public utility service. The role of the PUCO is to assure all residential, business and industrial consumers have access to adequate, safe and reliable utility services at fair prices while facilitating an environment that provides competitive choices. Consumers with utility-related questions or concerns can call the PUCO Call Center at (800) 686-PUCO (7826) and speak with a representative.
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