For Immediate Release
Contact:  Matt Schilling
(614) 466 7750

New Dialing Procedure for Customers Within 937 Area Code

COLUMBUS, OH (August 1, 2019) - The Public Utilities Commission of Ohio (PUCO) today reminded residential and business customers served by the 937 area code to prepare for the introduction of the new 326 area code. The 326 area code will be added as an overlay to the 937 region to ensure a continuing supply of telephone numbers for the area.  An overlay is the addition of another area code (326) to the same geographic region served by an existing area code (937).

The PUCO ordered an area code overlay for the 937 Area Code on May 23, 2018.  An overlay does not require customers to change their existing area code. 

A six-month permissive dialing period will begin on August 10, 2019 to give consumers adequate time to adjust to the changes.  During that period, local calls can be made with either 7, 10 or 11 digits and all calls that are local will continue to be local even though you dial 10 or 11 digits. 

Beginning February 8, 2020, mandatory dialing will occur where all local calls made within the Ohio 937 Area Code will have to be placed using the 10-digit or 11-digit telephone number (area code + the 7-digit telephone number).   

Beginning March 8, 2020 new telephone lines or services may be assigned numbers using the new 326 area code. 

The most important facts for consumers to know about the upcoming 937/326 area code overlay are:

  • Your current telephone number, including current area code, will not change.
  • If you seek new phone service after March 8, 2020, you may be assigned a phone number with the 326 area code. 
  • You will need to dial area code + telephone number or 1 + area code + telephone number for all local calls.
  • You will continue to dial 1 + area code + telephone number for all long distance calls. 
  • What is a local call now will remain a local call.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • You can still dial just three digits to reach 911.  You can also dial three digits to reach 211 and 811, as well as 311 and 511, where available. 

Please remember to identify your telephone number as a 10-digit number (Area Code + 7-digit telephone number), and include the area code when giving the number to friends, family, business associates and customers, etc.  

Customers should ensure all services, automatic dialing equipment, applications, software, or other types of equipment recognize the new 326 area code as a valid area code.  Examples include life-safety systems, fax machines, Internet dial-up numbers, alarm and security systems, gates, ankle monitors, speed dialers, mobile phone contact lists, call forwarding settings, voicemail services, and similar functions.  Be sure to check your business stationery, advertising materials, personal checks, and your personal or pet ID tags to ensure the area code is included in your telephone number. 

Important safety and security equipment, such as medical alert devices, and alarm and security systems must be programmed to use 10-digit dialing.  Many systems operate on 10-digit dialing by default but some older equipment may still use 7 digits.  Please contact your medical alert or security provider if you are not sure whether your equipment needs to be reprogrammed to accommodate the upcoming change to 10-digit or 11-digit local dialing.  Any needed reprogramming of alarm and home security equipment should be done between August 10, 2019 and February 8, 2020

Remember that all local calls must be programmed using 10-digits or 11-digits and you need to add ‘1’ for all long distance calls. 

For additional information, please visit the PUCO website at http://www.puco.ohio.gov or contact your local telephone service provider. 

 

The Public Utilities Commission of Ohio (PUCO) is the sole agency charged with regulating public utility service. The role of the PUCO is to assure all residential, business and industrial consumers have access to adequate, safe and reliable utility services at fair prices while facilitating an environment that provides competitive choices. Consumers with utility-related questions or concerns can call the PUCO Call Center at (800) 686-PUCO (7826) and speak with a representative.

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