Natural gas consumer information
- April 1, 2020
- Beware of utility scams!
Consumers who suspect an unfair or deceptive sales practice should contact the PUCO through our online contact form.
- Winter Reconnect Order: Maintain electric and natural gas service
The Winter Reconnect Order allows customers who have had their home heating service disconnected for nonpayment or who have been threatened with disconnection the opportunity to pay a maximum of $175, plus a reconnection fee, to restore or maintain their utility service.Read More
- January 31, 2018
- Natural gas pipeline safety in Ohio
The PUCO is committed to ensuring the safe, reliable and environmentally sound operation of Ohio's natural gas pipeline system. PUCO investigators inspect each natural gas pipeline system in the state at least once every two years and review records and procedures implemented by utilities. When violations are detected, the PUCO orders corrective action and may assess fines and other penalties to ensure that Ohio’s natural gas pipeline systems continue to deliver natural gas safely and reliably.Read More
The natural gas industry is a complex network of companies that produce, transport, and distribute natural gas. In Ohio, more than three million people use natural gas. The PUCO oversees more than 56,000 miles of distribution lines, which provide natural gas to individual users, as well as more than 10,000 miles of transmission lines and over 1,100 miles of gathering lines. Natural gas customers in Ohio can choose who provides their natural gas. You can use the PUCO’s Energy Choice Ohio website to compare offers.
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