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As of March 13, 2020, the PUCO is at minimal staffing levels and responses may be delayed. Please use the online contact form here.

PUCO Title VI compliance

The Public Utilities Commission of Ohio (PUCO) strives to create and maintain an environment free from discrimination. We seek to be an inclusive organization that operates without regard to race, color, national origin, sex, age, disability, income-level or limited English proficiency (LEP).  In consideration of these facts the PUCO maintains a Title VI compliance Plan that outlines the steps that the PUCO has and will undertake to comply with the Civil Rights Act.

Title VI complaints

Who may file a complaint

If you believe the Public Utilities Commission of Ohio (PUCO) or one of its staff have failed to comply with any of the Title VI requirements, you may file an administrative complaint with the PUCO. Complaints should be filed within 180 days of the alleged violation and must be submitted in writing.

How to file

To file a complaint, complete the PUCO Title VI Complaint Form and submit by printing, signing and mailing a copy of the form to the PUCO at:

Human Resources, Title VI
180 E. Broad St., 4th floor
Columbus, OH 43215

When filing your complaint, please be sure to:

  • Provide a summary of your allegations
  • Attach copies of any supporting documentation
  • Give sufficient details for an investigator to understand why you believe your rights have been violated including specifics such as names, dates, locations and times of incidents

What to expect from the PUCO complaint process

Below is a description of the steps that will be taken when an individual files a Title VI complaint with the PUCO. All complaints must be provided in writing either through the PUCO’s online or paper complaint form.

  • When received, complaints will be date/time stamped and assigned an identification number.
  • An investigation will be conducted to gather facts about the case.
  • A detailed report containing information about the nature of the complaint as well as specific findings and recommendations will be prepared.
  • The complainant will be notified of the results of the investigation and any appeal rights afforded to them.

Follow-up action will be taken, including, but not limited to, the following:

  • Discipline
  • Training
  • Dismissal
  • Referral for further prosecution
  • No further action