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Consumer Topics

PUCO community outreach

Utility services can be a concern for many households and businesses. Whether it is having a question about a bill, needing information about assistance programs or wanting to know how to save money, many Ohioans are unsure of the available resources. As the state agency that regulates public utility services

Radioactive shipments and security

Radioactive shipments and security Approximately three million packages containing radioactive material are transported annually within the United States. Due to the effectiveness of transportation safety standards and regulations, no known deaths or serious injuries have resulted to transportation workers,

Rail crossings: 7 Steps for safety

Approach with care. Warn others that you are slowing down. Turn on 4-way flashers. Use pull-out lane if available. Prepare to stop. Turn off fans and radio and roll down windows. Locate your cell phone for use in emergency. Stop at least 15 feet, but not more than 50 feet, from nearest rail. Look and listen both

Railroad overview

A major rail center, Ohio has the fourth highest rail traffic in the country. This traffic must coexist with more than 7 million licensed drivers and 11 million registered motor vehicles. Since 1991, a partnership between the PUCO, the Ohio Rail Development Commission (ORDC), and the

Railroad quiet zones

Railroad Quiet Zones A quiet zone is a railroad grade crossing at which trains are prohibited from sounding their horns in order to decrease the noise level for nearby residential communities. The train horns can be silenced only when other safety measures compensate for the absence of the horns.

Rate case process

This information discusses Ohio’s utility ratemaking process and how the Public Utilities Commission of Ohio (PUCO) determines the rates to be charged by a public utility.  Rate Case Proceeding When a utility company files an application for a rate increase with the PUCO, it must include the rationale for the

Reading your natural gas meter

Reading your own meter is one of the easiest ways to ensure that you are paying only for the natural gas you use. It is simple to do, and most companies will let you submit your meter reading over the phone or through the Internet. Most natural gas companies attempt to obtain an actual meter reading every other

Registered Household Goods Carriers
Relay Ohio

Relay Ohio The Ohio Relay Service (ORS) provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech-disabled.  Specially trained Communication Assistants (CA's) process relay calls and stay on the line to relay conversations

Rural call completion issues

Rural telephone companies and their customers throughout Ohio are experiencing what has become known as “rural call completion” problems. These customers have reported a variety of call completion issues, including calls not being connected.

Safe drinking water

Safe Drinking Water Water is a limited resource. Although nearly 80 percent of the Earth’s surface is covered by water, less than one percent of that water is fresh. Even fresh water must be treated or purified before it can be consumed. The clean water you consume is produced and delivered by your water

Services and resources for business utility customers

Services and resources for business utility customers The Public Utilities Commission of Ohio (PUCO) can help resolve issues between business customers and utility companies under PUCO jurisdiction. The PUCO call center can mediate customer complaints, enforce regulatory rules and resolve service quality issues.

Smart grid in Ohio
Stay connected with Lifeline

Lifeline Assistance makes basic local telephone service more affordable for income-eligible families across Ohio. Those who qualify could receive discounts for monthly telephone bills and/or installation costs of telephone service.

Submetering frequently asked questions

Submetering is the practice whereby an entity such as a landlord, condominium association, submetering company or other entity purchases utility service from a regulated public utility and resells or redistributes the services to its tenants or other customers.

Telecommunications overview

Telecommunications Overview The telecommunications industry is a system of switches and lines that interconnect to provide communication between multiple parties. Today, the telecommunications industry includes local telephone service, long distance telephone service, wireless telephone service, paging service,

Telephone network transition

The telecommunications industry is rapidly changing across America. In an effort to transition Ohio’s telecommunications industry to new and advanced technologies, the network transition law, House Bill 64, requires the PUCO to establish a collaborative process to address the Internet-protocol transition.

Telephone network/technology transition
Telephone savings tips

Telephone Savings Tips Check to see if there are any other local telephone companies offering service in your area. You may be able to obtain telephone service from a provider other than your traditional or incumbent telephone company. If you are considering switching telephone service providers, make sure you

The Dayton Power and Light Company's electric security plan III