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Consumer Topics

How to testify at a PUCO public hearing

The public hearing process allows consumers to comment on a pending case before the Public Utilities Commission of Ohio (PUCO). The public hearing is a formal proceeding, not an informal meeting. Depending on the type of case, public hearings may be scheduled by the PUCO at the PUCO’s offices, or in a utility

Interconnection checklist

Want to simplify the review of your interconnection application? Please take a few minutes to consider the following: Is your generating equipment (either by itself or as part of a group of generators) larger than 20 megawatts?  Please contact

Know your rights when hiring a moving company

When hiring a moving company, you have rights guaranteed by law and enforced by the PUCO. When planning a move, and hiring a moving company, you should know your rights regarding: estimates, bill of lading, insurance coverage and claims .

Legislative testimony

2009 September 29 Commissioner Ronda Hartman Fergus's testimony before the Senate Energy and Public Utilties Committee regarding Senate Bill 162 Commissioner Ronda Hartman Fergus's testimony before the House Public Utilities Committee regarding House Bill 276   May 26 PUCO Overview Testimony of Chairman

Links to other government agencies and programs

Consumer Office of the Ohio Consumers' Counsel   Ohio Association of Community Action Agencies Ohio Office of Community Services Ohio Utilities Protection Service (OUPS): "Call before you dig" Energy American Municipal Power-Ohio   Energy Information Administration Federal Energy

Motor carrier compliance reviews

Motor Carrier Compliance Reviews One of the motor carrier regulatory duties of the Public Utilities Commission of Ohio (PUCO) is to conduct compliance reviews of motor carriers to ensure they are operating safely and responsibly. These reviews are conducted in conjunction with the Federal Motor Carrier Safety

Motor carrier overview

The PUCO’s Transportation Department, Motor Carrier Division is committed to improving road safety for Ohioans by ensuring the equitable service of commercial motor carriers and the safe operation of commercial motor vehicles (CMV) in Ohio. Motor carrier companies that transport for commerce and operate in Ohio must remain in compliance with all federal and state safety regulations.

Motor carrier post-inspection process

Motor Carrier Post-Inspection Process Driver/Vehicle Inspections The Public Utilities Commission of Ohio (PUCO) and the Ohio State Highway Patrol strive to perform thorough and fair motor carrier inspections to ensure safety on Ohio highways. Each safety inspection follows a thorough process to make sure the

Moving 'to do' list

The checklist below covers many of the tasks you may need to do before you move, depending on how far you'll be moving.

Natural gas customers' bill of rights

The Public Utilities Commission of Ohio (PUCO) is the state regulatory agency that has authority over investor-owned public utilities, including local natural gas companies. The PUCO regulates the rates customers pay for natural gas distribution, monitors the market-based rates charged for natural gas supplies and

Natural gas overview

Natural Gas Overview Natural gas is the energy source most Ohioans use to heat their homes. Several separate and­­ distinct industries produce, transport, and distribute gas throughout Ohio . These segments are production companies, transmission companies, distribution companies, and marketers. The

Natural gas pipeline safety compliance actions
Natural gas pipeline safety in Ohio

The PUCO is committed to ensuring the safe, reliable and environmentally sound operation of Ohio's natural gas pipeline system. PUCO investigators inspect each natural gas pipeline system in the state at least once every two years and review records and procedures implemented by utilities. When violations are detected, the PUCO orders corrective action and may assess fines and other penalties to ensure that Ohio’s natural gas pipeline systems continue to deliver natural gas safely and reliably.

Natural gas safety

Natural gas is used by more than 50 percent of American households as their main heating source. Natural gas is clean, efficient and relatively safe. However, because there are potential dangers associated with natural gas usage, the PUCO recommends that consumers remember these safety tips. 

Net metering FAQ

Generating Your Own Electricity: Net Metering Interested in producing your own electricity?  Let us provide you with general information to assist you in making an informed decision. If you are an electric utility customer and are interested in generating your own electricity from renewable sources Ohio law allows

New Entrant Motor Carrier Safety Program

New Entrant Motor Carrier Program Safety Audit The New Entrant Motor Carrier Safety Program, administered by the Public Utilities Commission of Ohio (PUCO), is designed to help new motor carrier operations understand the complex federal and state regulations that motor carriers are required to follow. This program

NOPEC aggregation FAQ

Recent news of NOPEC and FirstEnergy Solutions ending their electric governmental aggregation agreement on Jan. 1, 2017 may have you scratching your head. Fear not! Here are some helpful frequently asked questions.

Ohio Gas Company's application to increase distribution rates

Ohio Gas Company filed an application with the Public Utilities Commission of Ohio (PUCO) on May 31, 2017 to increase its rates for natural gas distribution service.  The last time that Ohio Gas Company was authorized to increase its distribution rates for delivery of natural gas service was in 1985.

Ohio Rail Hotline

The Ohio Rail Hotline, maintained jointly by the PUCO, the Ohio Rail Development Commission, and the Ohio Department of Transportation, at (866) 814- RAIL (7245), provides Ohioans with a toll-free resource answering all their railroad crossing questions. Call the Ohio Rail Hotline to obtain information and ask

Ohio Relay Service

Ohio Relay Service What is the Ohio Relay Service? The Ohio Relay Service (ORS) provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech-disabled.  Specially trained Communication Assistants (CA's) process relay calls and stay on the line to relay conversations