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Consumer Topics

Federal poverty guidelines

A number of  assistance programs  are available to help income-eligible Ohioans pay their utility bills.  Eligibility typically is based on total household income as a percentage of the 2013 federal poverty guidelines.  Below are several of the limits commonly used. 

FirstEnergy Solutions bankruptcy

Recent news of FirstEnergy Solutions, Inc. filing to reorganize under bankruptcy may have you wondering what it means for your electric service.

FirstEnergy Solutions is a PUCO-certified competitive electric service provider with whom you may have a contract for electric generation service. You may have elected to sign a contract individually, or be a part of your local community's buying group, known as government aggregation.

FirstEnergy’s all-electric rate

What is an all electric rate? During the energy crisis of the 1970s, FirstEnergy implemented several rates designed to promote the use of electricity. Since that time, customers who lived in all electric homes purchased electricity at a discount. When

FirstEnergy's electric security plan

An electric security plan (ESP) is a rate plan for the supply and pricing of electric generation service. FirstEnergy’s current ESP is in effect through May 2024. 

Gas Cost Recovery (GCR): How it affects your natural gas bill

What is the Gas Cost Recovery? The Gas Cost Recovery (GCR) is the actual cost of natural gas that a local distribution company (LDC) pays to purchase natural gas for your use. That cost is then passed through to you on a dollar-for-dollar basis with no mark-up or profit to the LDC. Only the actual costs of the

Get help with a complaint

The PUCO can help resolve disputes between residential, business and industrial consumers and regulated utility and moving companies. Before contacting the PUCO, you should  contact the utility  or  moving company  to give them the opportunity to resolve the dispute directly. There are four ways to contact the PUCO

Glossary of utility-related terms

9-1-1: An abbreviated dialing code that directs emergency calls to police, fire, and emergency services. 2-1-1: An abbreviated dialing code that directs callers to health and human services information and referral providers. 3-1-1: An abbreviated dialing code that directs non-emergency telephone calls to police,

Governmental energy aggregation: Local community buying power
Green pricing programs
Guide to establishing utility services

Moving into a new home or apartment can be an exciting but hectic time. One aspect of moving that can be overwhelming for some is establishing utility services including  electric ,  natural gas ,  telephone , and  water service. How long will it take to install service? What options are available? Who do

Hazardous materials incident investigations

The Public Utilities Commission of Ohio (PUCO) is the regulatory agency responsible for the safe transportation of hazardous materials by rail and commercial motor vehicles within Ohio. Compliance enforcement is accomplished through registration of hazardous material carriers, company on-site audits, vehicle roadside

Home warranties
How are electric generation rates set?
How are standard choice offer rates set?
How does Ohio use electricity?

Ohio receives electricity from a broad geographic area that is generated using both nonrenewable and renewable resources. Nonrenewable resources are found naturally in the earth and produce large amounts of electricity, although they take a long time to form and there is a limited supply available.

Renewable resources including hydropower, wind, biomass and solar energy are also used to produce electricity, but often on a smaller scale. These resources are readily available in nature and can be replenished relatively quickly.

How to choose a telephone company

As new telephone technologies continue to emerge, there are more and more choices for consumers to pick from when it comes to telephone service. Gone are the days of just one telephone company providing service in an area. Now, competitive wireline telephone companies, wireless, Internet and cable providers are

How to generate wind power in Ohio

Options for wind energy in Ohio Are you thinking of installing a small wind energy project for your own not-for-profit use? If so, you may qualify as a “customer-owned small wind generator.” Are you planning to develop a commercial project for profit that will allow others to enjoy the benefits of renewable wind

How to testify at a PUCO public hearing

The public hearing process allows consumers to comment on a pending case before the Public Utilities Commission of Ohio (PUCO). The public hearing is a formal proceeding, not an informal meeting. Depending on the type of case, public hearings may be scheduled by the PUCO at the PUCO’s offices, or in a utility

Know your rights when hiring a moving company hiring a moving company, you have rights guaranteed by law and enforced by the PUCO. When planning a move, and hiring a moving company, you should know your rights regarding: estimates, bill of lading, insurance coverage and claims .

Legislative testimony

2009 September 29 Commissioner Ronda Hartman Fergus's testimony before the Senate Energy and Public Utilties Committee regarding Senate Bill 162 Commissioner Ronda Hartman Fergus's testimony before the House Public Utilities Committee regarding House Bill 276   May 26 PUCO Overview Testimony of Chairman