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Consumer Topics

Electricity and the environment

The PUCO is the sole agency charged with regulating Ohio’s electric and natural gas utilities. Because energy issues often contain an environmental component, it is essential for the PUCO to maintain strong relationships with the Ohio Environmental Protection Agency (OEPA) and the Ohio Department of Natural

Energy and Water Conservation Tips

All households rely on utilities such as electric, natural gas, and water service to meet basic, everyday needs. Each day, you use these utilities to perform many daily tasks. As the price of energy continues to rise, so does the cost for these necessities, and many households are looking for ways to reduce the cost

Energy assistance programs: Help with paying your utility bills

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of your heating bill and/or a set amount based on your income to be paid each month. Eligibility for these programs is usually based on household income. Home Energy Assistance Program (HEAP)   Percentage of

Energy, Jobs, Progress: Ohio Senate Bill 221

The PUCO has collected all the information you need to know about SB 221 in one handy spot.  

Environmental disclosure information for consumers
Federal poverty guidelines

A number of  assistance programs  are available to help income-eligible Ohioans pay their utility bills.  Eligibility typically is based on total household income as a percentage of the 2013 federal poverty guidelines.  Below are several of the limits commonly used. 

FirstEnergy’s all-electric rate

What is an all electric rate? During the energy crisis of the 1970s, FirstEnergy implemented several rates designed to promote the use of electricity. Since that time, customers who lived in all electric homes purchased electricity at a discount. When

FirstEnergy's electric security plan

An electric security plan (ESP) is a rate plan for the supply and pricing of electric generation service. FirstEnergy’s current ESP is in effect through May 2024. 

Gas Cost Recovery (GCR): How it affects your natural gas bill

What is the Gas Cost Recovery? The Gas Cost Recovery (GCR) is the actual cost of natural gas that a local distribution company (LDC) pays to purchase natural gas for your use. That cost is then passed through to you on a dollar-for-dollar basis with no mark-up or profit to the LDC. Only the actual costs of the

Get help with a complaint

The PUCO can help resolve disputes between residential, business and industrial consumers and regulated utility and moving companies. Before contacting the PUCO, you should  contact the utility  or  moving company  to give them the opportunity to resolve the dispute directly. There are four ways to contact the PUCO

Glossary of utility-related terms

9-1-1: An abbreviated dialing code that directs emergency calls to police, fire, and emergency services. 2-1-1: An abbreviated dialing code that directs callers to health and human services information and referral providers. 3-1-1: An abbreviated dialing code that directs non-emergency telephone calls to police,

Governmental energy aggregation: Local community buying power
Green pricing programs
Guide to establishing utility services

Moving into a new home or apartment can be an exciting but hectic time. One aspect of moving that can be overwhelming for some is establishing utility services including  electric ,  natural gas ,  telephone , and  water service. How long will it take to install service? What options are available? Who do

Hazardous materials incident investigations

The Public Utilities Commission of Ohio (PUCO) is the regulatory agency responsible for the safe transportation of hazardous materials by rail and commercial motor vehicles within Ohio. Compliance enforcement is accomplished through registration of hazardous material carriers, company on-site audits, vehicle roadside

Highway-rail grade crossings: 7 Steps for safety

Approach with care. Warn others that you are slowing down. Turn on 4-way flashers. Use pull-out lane if available. Prepare to stop. Turn off fans and radio and roll down windows. Locate your cell phone for use in emergency. Stop at least 15 feet, but not more than 50 feet, from nearest rail. Look and listen both

Home warranties
How does Ohio generate electricity?

In Ohio, electricity is mainly generated using resources like coal, natural gas and nuclear. While these resources are found naturally in the earth and produce large amounts of electricity, nonrenewable resources take a long time to form, and there is a limited supply available for people to use for power generation. 

How to choose a telephone company

As new telephone technologies continue to emerge, there are more and more choices for consumers to pick from when it comes to telephone service. Gone are the days of just one telephone company providing service in an area. Now, competitive wireline telephone companies, wireless, Internet and cable providers are

How to generate wind power in Ohio

Options for wind energy in Ohio Are you thinking of installing a small wind energy project for your own not-for-profit use? If so, you may qualify as a “customer-owned small wind generator.” Are you planning to develop a commercial project for profit that will allow others to enjoy the benefits of renewable wind