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Consumer Topics

Commissioner appointment process

The Public Utilities Commission of Ohio (PUCO) is comprised of five commissioners appointed to rotating, five-year terms by the governor. Terms typically begin in April. One seat on the Commission becomes available each year, and any Ohioan who is not employed by a public utility and does not have a financial

Consumer guide to internet phone service

Voice and other telecommunications services traditionally carried over the public telephone network are now being offered using Internet technology. If you are considering these services, commonly known as Voice over Internet Protocol (VoIP), the frequently asked questions below provide useful information that may

Customer service phone numbers for major utility companies

Telephone AT&T (800) 660-1000 CenturyTel (800) 201-4099 (residential customers) (800) 201-4102 (business customers) Cincinnati Bell (513) 565-2210 Corecomm (888) 396-3040 (business customers) (877) 267-3266 (residential

Dayton Power & Light distribution rate case
Dayton Power & Light's Electric Security Plan
Distributed generation contact information
Distributed generation: generating your own electricity

An electric customer can shave the “peak” off the power they would otherwise buy on a hot summer day--or when electricity prices are too high, by using a customer-owned generator .  Self generation  is also an option for customers who prefer to use renewable energy from the sun, wind or  biomass -based fuels.

Do Not Call Registry: Preventing unwanted telemarketing calls

Are you tired of your dinner or evening relaxation being interrupted by calls from telemarketers? You now have the power to take charge of the number of telemarketing calls you get at home. The Federal Communications Commission (FCC) and the Federal Trade Commission have implemented a national “do not call”

Dominion Energy nonresidential natural gas rates
Dominion Energy standard choice offer and standard service offer
Dominion Energy's distribution rate
Duke Energy Ohio 2017 electric distribution rate case
Duke Energy Ohio's electric distribution rate case

On March 2, 2017, Duke Energy Ohio submitted an application to increase its rates for electric distribution service.

Duke Energy Ohio's electric security plan IV
Duke Energy Ohio's Natural Gas Distribution Rate Case

On July 9, 2012, Duke Energy Ohio filed an application with the Public Utilities Commission of Ohio (PUCO) to increase rates for natural gas distribution service. Four local public hearings have been scheduled to allow the public an opportunity to provide testimony on the company’s application.

Electric customers' bill of rights

Learn some of the rights and responsibilities you have as an electric customer in Ohio, and the rules electric companies are required to follow.

Electric do not aggregate list

What is the electric do not aggregate List? The electric do not aggregate list contains the name, service address and identification numbers of Ohio electric utility customers that desire to remove themselves from the pool of customers eligible to participate in an electric opt-out governmental aggregation program.

Electric overview

The electric industry consists of three main components: generation, transmission, and distribution. Senate Bill 3, passed by the Ohio General Assembly in 1999, allows Ohioans to choose the company that generates their electricity. This program is commonly referred to as electric choice. Generation providers are

Electric power outages: A PUCO guide to being prepared

While the electric distribution system in Ohio is typically safe and reliable, service interruptions can result from weather conditions such as thunderstorms, high winds, or snow storms. The PUCO has some suggestions and answers to frequently asked questions if weather events should occur and cause a service interruption.

Electric safety

Electricity plays a vital part in everyday life. Using electricity, people can turn on lights, prepare meals, and complete home improvement projects. However, electricity is a very powerful force, and if proper safety measures are not taken, it can be extremely dangerous and even deadly. Accidents can be prevented