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Consumer Topics

Consumer guide to internet phone service

Voice and other telecommunications services traditionally carried over the public telephone network are now being offered using Internet technology. If you are considering these services, commonly known as Voice over Internet Protocol (VoIP), the frequently asked questions below provide useful information that may

Customer service phone numbers for major utility companies

Telephone AT&T (800) 660-1000 CenturyTel (800) 201-4099 (residential customers) (800) 201-4102 (business customers) Cincinnati Bell (513) 565-2210 Corecomm (888) 396-3040 (business customers) (877) 267-3266 (residential

Dayton Power & Light distribution rate case
Dayton Power & Light's Electric Security Plan
Distributed Energy: generating your own electricity

An electric customer can shave the “peak” off the power they would otherwise buy on a hot summer day--or when electricity prices are too high, by using a customer-owned generator .  Self generation  is also an option for customers who prefer to use renewable energy from the sun, wind or  biomass -based fuels.

Distributed generation contact information
Do Not Call Registry: Preventing unwanted telemarketing calls

Are you tired of your dinner or evening relaxation being interrupted by calls from telemarketers? You now have the power to take charge of the number of telemarketing calls you get at home. The Federal Communications Commission (FCC) and the Federal Trade Commission have implemented a national “do not call”

Duke Energy Ohio 2017 electric distribution rate case
Duke Energy Ohio's electric distribution rate case

On March 2, 2017, Duke Energy Ohio submitted an application to increase its rates for electric distribution service.

Duke Energy Ohio's electric security plan IV
Electric customers' bill of rights

Learn some of the rights and responsibilities you have as an electric customer in Ohio, and the rules electric companies are required to follow.

Electric do not aggregate list

What is the electric do not aggregate List? The electric do not aggregate list contains the name, service address and identification numbers of Ohio electric utility customers that desire to remove themselves from the pool of customers eligible to participate in an electric opt-out governmental aggregation program.

Electric overview

The electric industry consists of three main components: generation, transmission, and distribution. Senate Bill 3, passed by the Ohio General Assembly in 1999, allows Ohioans to choose the company that generates their electricity. This program is commonly referred to as electric choice. Generation providers are

Electric power outages: A PUCO guide to being prepared

While the electric distribution system in Ohio is typically safe and reliable, service interruptions can result from weather conditions such as thunderstorms, high winds, or snow storms. The PUCO has some suggestions and answers to frequently asked questions if weather events should occur and cause a service interruption.

Electric safety

Electricity plays a vital part in everyday life. Using electricity, people can turn on lights, prepare meals, and complete home improvement projects. However, electricity is a very powerful force, and if proper safety measures are not taken, it can be extremely dangerous and even deadly. Accidents can be prevented

Electricity and the environment

The PUCO is the sole agency charged with regulating Ohio’s electric and natural gas utilities. Because energy issues often contain an environmental component, it is essential for the PUCO to maintain strong relationships with the Ohio Environmental Protection Agency (OEPA) and the Ohio Department of Natural

Energy and Water Conservation Tips

All households rely on utilities such as electric, natural gas, and water service to meet basic, everyday needs. Each day, you use these utilities to perform many daily tasks. As the price of energy continues to rise, so does the cost for these necessities, and many households are looking for ways to reduce the cost

Energy assistance programs: Help with paying your utility bills

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of your heating bill and/or a set amount based on your income to be paid each month. Eligibility for these programs is usually based on household income. 

Environmental disclosure information for consumers
Federal comments