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Consumer Topics

Water and wastewater overview

Water and wastewater overview Water is essential to every form of life. Since less than 1 percent of fresh water is potable, or readily available for human consumption, it must be treated or purified before it can be consumed. To accomplish this, utility systems have been established to provide safe, clean water

Water service in Ohio FAQ

The Public Utilities Commission of Ohio (PUCO) regulates investor-owned water companies throughout the state. Here are some of the more frequently asked questions regarding water service here in Ohio.

Winter Reconnect Order: Maintain electric and natural gas service

The Winter Reconnect Order allows customers who have had their home heating service disconnected for nonpayment or who have been threatened with disconnection the opportunity to pay a maximum of $175, plus a reconnection fee, to restore or maintain their utility service.

Wireless local number portability: Frequently asked questions

Telephone customers in many parts of Ohio are now able to transfer their telephone number when they switch from one wireless carrier to another or from their wireline carrier to a wireless carrier. This service is known as wireless local number portability (WLNP). What is WLNP? 

Withdrawal of basic local exchange service

Recent changes to Ohio law provide a path for local telephone companies to no longer provide basic phone service, or BLES.