Skip to main content

Consumer Topics

Transportation network companies

Five key questions surrounding Ohio's transportation network company laws.

U.S. EPA's Clean Power Plan

On Aug. 3, 2015, the United States Environmental Protection Agency (U.S. EPA) issued final regulations on carbon emission reductions from steam electric and natural gas fired generating units under Clean Air Act section 111(d).

Underground damage prevention enforcement

A new state law recently gave the PUCO jurisdiction to enforce safe digging laws.

Understanding telephone scams: Slamming and cramming
Understanding your electric bill

For a detailed explanation of your electric bill, please click on the name of your local electric utility below. American Electric Power - Columbus Southern Power American Electric Power - Ohio Power Duke Energy Ohio Dayton Power and Light Company   The Illuminating Company

Understanding your landline telephone bill

Consumer confusion over telephone bills has contributed to the growth of slamming (changing a customer’s telephone provider without his/her permission), cramming (adding charges to a customer’s bill for services he/she did not authorize) and other types of telecommunications fraud. The following information will

Understanding your natural gas bill

If you would like to see explanations of the different parts of your natural gas bill, the following links will take you to your local distribution company’s Web page explaining your bill. Duke Energy Ohio Columbia Gas of Ohio Dominion Energy Ohio Gas Vectren Energy Delivery of Ohio The following

Utility solutions for Ohio businesses from the PUCO

Utility Solutions for Ohio businesses from the PUCO Have you ever had a problem with your business’ utility bill, wanted to know how your business can cut expenses by conserving energy or wondered what all the items mean on your business telephone bill? Managing operating expenses, including utility costs, is.

Utility tips for small businesses

Utility Tips for Small Businesses As a small business owner, you know the importance of managing expenses to boost the bottom line. Utility services including electric, natural gas, and telephone are essential to running a business, but they do not have to break your budget. By understanding your utility

Video service regulation in Ohio

On June 25, 2007, Governor Strickland signed Senate Bill 117 , which created a new, state-issued video-authorization process to replace the local cable television franchise process.  The law gave the Ohio Department of Commerce jurisdiction over cable television providers who are granted state-issued video

Water and wastewater overview

Water and wastewater overview Water is essential to every form of life. Since less than 1 percent of fresh water is potable, or readily available for human consumption, it must be treated or purified before it can be consumed. To accomplish this, utility systems have been established to provide safe, clean water

Water service in Ohio FAQ

The Public Utilities Commission of Ohio (PUCO) regulates investor-owned water companies throughout the state. Here are some of the more frequently asked questions regarding water service here in Ohio.

Winter Reconnect Order: Maintain electric and natural gas service

The Winter Reconnect Order allows customers who have had their home heating service disconnected for nonpayment or who have been threatened with disconnection the opportunity to pay a maximum of $175, plus a reconnection fee, to restore or maintain their utility service.

Wireless local number portability: Frequently asked questions

Telephone customers in many parts of Ohio are now able to transfer their telephone number when they switch from one wireless carrier to another or from their wireline carrier to a wireless carrier. This service is known as wireless local number portability (WLNP). What is WLNP? 

Withdrawal of basic local exchange service

Recent changes to Ohio law provide a path for local telephone companies to no longer provide basic phone service, or BLES.