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Consumer Topics

Stay connected with Lifeline

Lifeline Assistance makes basic local telephone service more affordable for income-eligible families across Ohio. Those who qualify could receive discounts for monthly telephone bills and/or installation costs of telephone service.

Submetering frequently asked questions

Submetering is the practice whereby an entity such as a landlord, condominium association, submetering company or other entity purchases utility service from a regulated public utility and resells or redistributes the services to its tenants or other customers.

Suburban Natural Gas Company's application to increase distribution rates

Suburban Natural Gas (Suburban) filed an application with the Public Utilities Commission of Ohio (PUCO) on August 31, 2018 to increase its rates for natural gas distribution service.

Telecommunications overview

Telecommunications Overview The telecommunications industry is a system of switches and lines that interconnect to provide communication between multiple parties. Today, the telecommunications industry includes local telephone service, long distance telephone service, wireless telephone service, paging service,

Telephone network transition

The telecommunications industry is rapidly changing across America. In an effort to transition Ohio’s telecommunications industry to new and advanced technologies, the network transition law, House Bill 64, requires the PUCO to establish a collaborative process to address the Internet-protocol transition.

Telephone network/technology transition
Telephone savings tips

Telephone Savings Tips Check to see if there are any other local telephone companies offering service in your area. You may be able to obtain telephone service from a provider other than your traditional or incumbent telephone company. If you are considering switching telephone service providers, make sure you

The Dayton Power and Light Company's electric security plan III
Transportation network companies

Five key questions surrounding Ohio's transportation network company laws.

U.S. EPA's Clean Power Plan

On Aug. 3, 2015, the United States Environmental Protection Agency (U.S. EPA) issued final regulations on carbon emission reductions from steam electric and natural gas fired generating units under Clean Air Act section 111(d).

Underground damage prevention enforcement

A new state law recently gave the PUCO jurisdiction to enforce safe digging laws.

Understanding telephone scams: Slamming and cramming
Understanding your electric bill

For a detailed explanation of your electric bill, please click on the name of your local electric utility below. American Electric Power - Columbus Southern Power American Electric Power - Ohio Power Duke Energy Ohio Dayton Power and Light Company   The Illuminating Company

Understanding your landline telephone bill

Consumer confusion over telephone bills has contributed to the growth of slamming (changing a customer’s telephone provider without his/her permission), cramming (adding charges to a customer’s bill for services he/she did not authorize) and other types of telecommunications fraud. The following information will

Understanding your natural gas bill

If you would like to see explanations of the different parts of your natural gas bill, the following links will take you to your local distribution company’s Web page explaining your bill. Duke Energy Ohio Columbia Gas of Ohio Dominion Energy Ohio Gas Vectren Energy Delivery of Ohio The following

Utility solutions for Ohio businesses from the PUCO

Utility Solutions for Ohio businesses from the PUCO Have you ever had a problem with your business’ utility bill, wanted to know how your business can cut expenses by conserving energy or wondered what all the items mean on your business telephone bill? Managing operating expenses, including utility costs, is.

Utility tips for small businesses

Utility Tips for Small Businesses As a small business owner, you know the importance of managing expenses to boost the bottom line. Utility services including electric, natural gas, and telephone are essential to running a business, but they do not have to break your budget. By understanding your utility

Vectren Energy Delivery of Ohio's application to increase distribution rates
Vectren Energy Delivery of Ohio's standard choice offer

Beginning in October 2008, Vectren Energy Delivery of Ohio has changed the way it buys natural gas for customers who have not selected an alternative natural gas supplier. The changes do not affect customers that have enrolled with a supplier under the Energy Choice program. What has changed? Under a new pilot

Video service regulation in Ohio

On June 25, 2007, Governor Strickland signed Senate Bill 117 , which created a new, state-issued video-authorization process to replace the local cable television franchise process.  The law gave the Ohio Department of Commerce jurisdiction over cable television providers who are granted state-issued video