Consumer Topics
- 100 Years and counting: The history of the PUCO
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100 years and counting: The history of the PUCO utility and transportation regulation began in Ohio in 1867 when the General Assembly established the Office of the Commissioner of Railroads and Telegraphs. With the advice and consent of the Senate, the governor appointed the commissioner for a two-year term.
- 2-1-1, 3-1-1, 4-1-1, and 7-1-1: Community assistance and useful information at your fingertips
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2-1-1 and 3-1-1 2-1-1 is the nationwide abbreviated dialing code for free access to health and human service agencies’ information. 3-1-1 is the nationwide abbreviated dialing code for non-emergency police and government agencies. How 2-1-1 and 3-1-1 Work Calls to 2-1-1 are free and are routed by the local
- AEP Ohio power purchase agreement rider
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In February 2015, the PUCO approved AEP Ohio’s electric security plan (ESP) for the term of June 1, 2015 through May 31, 2018. In its opinion and order, the Commission approved the establishment of a power purchase agreement (PPA) rider, set at an initial rate of zero.
- AEP Ohio's electric security plan IV
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In November 2016, AEP Ohio filed a proposal to modify and extend its current ESP through May 2024. The PUCO approved the current ESP in February 2015, and it is set to expire in May 2018.
- Aqua Ohio rate case 2016
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In May 2016, Aqua Ohio filed an application with the PUCO to increase the rates it charges customers for water service.
- AT&T ends participation in Lifeline phone discount program
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AT&T Ohio will be ending its participation in the federal Lifeline program. Learn more about whether you are affected and what your options may be.
- Basic local exchange service
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The Public Utilities Commission of Ohio (PUCO) is a state agency that has authority over some aspects of the service provided by your local telephone company. When you sign up for service, the company must provide the terms and conditions
- Basics for hazardous materials carriers
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The Public Utilities Commission of Ohio (PUCO) is committed to improving commercial motor vehicle safety and ensuring quality, equitable service for Ohioans. The PUCO registers more than 2,500 hazardous materials transporters each year and works to ensure carriers are safely transporting these commodities on Ohio’s
- Beware of utility scams!
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Consumers who suspect an unfair or deceptive sales practice should contact the PUCO through our online contact form.
- Budget billing for natural gas and electric service
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Fluctuating energy prices can have a dramatic influence on monthly energy bills. In addition to following conservation tips and considering competitive supplier options, consumers can take advantage of budget billing to offset increased energy costs for heating during the winter months and cooling during the summer
- Changing area codes: What consumers should know
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Why do we need new area codes? Over the past decade, the importance of technology in everyday life has increased tremendously. Households no longer have a single phone for the whole family. Now, many households have multiple phone lines, cell phones, and Internet access. Businesses also require more phone lines and
- Choosing a natural gas supplier
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Under customer choice programs for Duke Energy, Columbia Gas of Ohio, Dominion East Ohio and Vectren Energy Delivery of Ohio, you may choose your natural gas supplier. Your local natural gas utility will continue to deliver the gas to your home or business. If you are considering switching natural gas suppliers,
- Choosing an electric supplier
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With electric choice in Ohio, you may be able to choose the electric supplier that provides the generation of your electricity. If you choose a new electric supplier, your local electric utility will continue to deliver the electricity to your home, and you should continue to call your local electric utility if