Skip to main content


As of March 13, 2020, the PUCO is at minimal staffing levels and responses may be delayed. Please use the online contact form here.

Contact us

Consumer Call Center


Available 8:00 a.m. to 5:00 p.m., Monday through Friday. Please contact your local emergency agencies or your local utility company for emergency response.

(800) 686-PUCO (7826)
(614) 466-3292 (in Columbus area)
7-1-1 (TTY-TDD)


(614) 752-8351

Mailing Address

180 East Broad Street
Columbus, Ohio 43215
Directions to the PUCO

Media Contact

Matt Schilling
(614) 466-7750

Public Records Request
(614) 466-0407 

Request a speaker

Request a speaker to come and speak regarding various utility issues.

Beginning July 30, 2018 all visitors to the Public Utilities Commission of Ohio (PUCO) offices in the Continental Office building located at 180 East Broad Street, Columbus, Ohio, must first register with building security on the ground floor lobby and provide a valid government-issued photo ID, document or credential to get a guest pass. The PUCO hearing rooms and docketing division are located on the 11th floor. Additionally, if you are here to conduct other business, a receptionist on the 11th floor will assist you in meeting your party. 

To request an email contact or receive specific information, you may also choose from the following options: