The Office of Administration provides internal support, including docketing, necessary for the day-to-day operations of the agency.
The Attorney General's public utilities section represents the PUCO staff before the Commission and represents the Commission itself before the Supreme Court of Ohio, other state and federal courts, and federal administrative agencies.
The Business Resources Department includes the Human Resources division, the Fiscal and Office Services division, and the Information Technology division.
The Commission offices consist of the commissioners and their aides.
The Legal Department's attorney examiners conduct public hearings, issue procedural entries, and draft the opinions and orders issued by the Commission. The attorney examiners also answer inquiries about public hearings and case processing.
The Office of Public Affairs fosters the PUCO image by communicating utility information to Ohioans in a timely, accurate and understandable manner. Public Affairs includes the communications team and the Office of Retail Competition.
Rates and Analysis
The Rates and Analysis Department conducts independent energy forecast reports; participates in federal and state programs and investigations regarding energy policy, delivery and reliability; monitors and advises on utility conformance with prudent corporate oversight practices and procedures; monitors energy efficiency and portfolio compliance requirements; processes utility rate change requests and performs technical investigations.
The department is comprised of the administration; market and corporate oversight; policy and research; regulatory services; siting, efficiency and renewable; and, telecom and technology divisions. The Rates and Analysis Department also houses staff for the Ohio Power Siting Board.
Service Monitoring and Enforcement
The Service Monitoring and Enforcement Department examines the quality of service provided by utility companies to ensure that safe, dependable and quality services are being provided. The department also handles requests for information, complaints and attempts to resolve consumer problems without the need for a formal hearing. PUCO investigators answer and respond to thousands of customer complaints and requests for information each year through the PUCO Call Center. To learn more about contacting the Investigations and Audits Division, visit the PUCO's contact us page.
The Transportation Department regulates railroad, trucking, bus and watercraft companies across a broad range of activities. The PUCO places strong emphasis on safety in the commercial trucking and railroad industries. To increase motorist and pedestrian safety, the department provides technical help and allocates federal and state funds for safety devices at railroad grade crossings.