Subscribe to email notifications Follow the PUCO on Facebook Follow the PUCO on Twitter

Stay connected with Lifeline

The Public Utilities Commission of Ohio (PUCO) urges qualifying low-income residents to apply for Lifeline Telephone Assistance. Lifeline Assistance makes basic local telephone service more affordable for income-eligible families across Ohio. Those who qualify could receive discounts for monthly telephone bills and/or installation costs of telephone service. And now, some wireless companies offer Lifeline discounts.

Am I eligible?

You may qualify for Lifeline if your household income is at or below 150 percent of the federal poverty guidelines or if you participate in one of the following programs:

  • Medicaid

  • Food stamps

  • General/Disability Assistance

  • Supplemental Security Income (SSI)

  • SSI - Blind and Disabled (SSDI)

  • Public Housing Assistance/Section 8

  • TANF/Ohio Works First

  • National School Free Lunch Program

  • Home Energy Assistance Program

A Lifeline eligibility pre-screening tool is available at www.lifelinesupport.org

Are there any restrictions?

Lifeline benefits may be applied to only one type of service – landline or wireless – and are limited to one line per household. An individual is only allowed to enroll in Lifeline once at the same address during a 12-month period. Customers receiving lifeline benefits must also reverify their eligibility annually.  Other restrictions may apply.

What are the benefits?

Eligible low-income customers receive a monthly discount on basic local landline telephone service, waiver of installation charges, waiver of deposit fees, optional toll blocking at no charge and optional 900/976 blocking at no charge. Lifeline discounts are also available for some wireless companies.

How do I apply?

Contact your local landline or wireless phone company and ask to apply for Lifeline. If you have any questions or have a complaint about Lifeline, please contact the Public Utilities Commission of Ohio at (800) 686-7826.

Name Phone Service
Virgin Mobile / Assurance Wireless 800-395-2108 Wireless
Access Wireless 800-464-6010 Wireless
Safelink Wireless 800-SAFELINK Wireless
Reachout Wireless 877-870-9444 Wireless
American Broadband & Telecommunications 866-765-2629 Wireless
Cricket Communications 800-975-3708 Wireless
Budget Mobile 888-777-4007 Wireless
U-Lifeline   Wireless
T-Mobile 800-866-2453 Wireless
Q Link Wireless 855-754-6543 Wireless
Stand Up Wireless 800-544-4441 Wireless
TOTAL CALL MOBILE INC 1-800-661-7391 Wireless
Boomerang Wireless LLC 866-488-8719 Wireless
Minford Telephone Company / Falcon1.net 740-820-2151 Home Phone
The Middle Point Home Telephone Company 419-968-2000 Home Phone
American Broadband and Telecommunications 866.765.2628 Home Phone
The Arthur Telephone Company 419-393-2233 Home Phone
AT&T 800-288-2020 Home Phone
Ayersville Telephone Company 419-395-2222 Home Phone
Benton Ridge Telephone Company 419-859-2144 Home Phone
CenturyLink (formerly Embarq) 800-407-5411 Home Phone
Cincinnati Bell 513-565-2210 Home Phone
Conneaut Telephone Company 440-593-7140 Home Phone
Farmers Mutual Telephone Company 419-758-3322 Home Phone
Fort Jennings Telephone Company 419-286-2181 Home Phone
Frontier Communications 800-683-9793 Home Phone
Kalida Telephone Co.,Inc. 419-532-3218 Home Phone
Ottoville Mutual Telephone Co. 419-453-3324 Home Phone
Sycamore Telephone Company 419-927-6012 Home Phone
TDS Telecom/Continental Telephone Company 888-225-5837 Home Phone
Telephone Service Company 419-739-2200 Home Phone
Windstream Communications 800-347-1991 Home Phone
Frontier Communications 800-921-8101 Home Phone
TDS Telecom/Arcadia Telephone Company 888-225-5837 Home Phone
The Champaign Telephone Company   Home Phone
The Chillicothe Telephone Company   Home Phone
McClure Telephone Co. 419-748-8008 Home Phone
Fairpoint Communications 866-984-2001 Home Phone
Doylestown Telephone Company 330-658-2121 Home Phone
TDS Telecom/Little Miami Communications Corporation 888-225-5837 Home Phone
Germantown Independent Telephone Company   Home Phone
The Nova Telephone Company 419-652-3577 Home Phone
TDS Telecom/Oakwood Telephone Company 888-225-5837 Home Phone
Orwell Telephone Company 440-437-1124 Home Phone
Sherwood Mutual Telephone Association   Home Phone
TDS Telecom/The Vanlue Telephone Company 888-225-5837 Home Phone
Wabash Mutual Telephone Company 800-988-1618 Home Phone