Stay connected with Lifeline
The Public Utilities Commission of Ohio (PUCO) urges qualifying low-income residents to apply for Lifeline Telephone Assistance. Lifeline Assistance makes basic local telephone service more affordable for income-eligible families across Ohio. Those who qualify could receive discounts for monthly telephone bills and/or installation costs of telephone service. And now, some wireless companies offer Lifeline discounts.
Am I eligible?
You may qualify for Lifeline if your household income is at or below 150 percent of the federal poverty guidelines or if you participate in one of the following programs:
Supplemental Security Income (SSI)
SSI - Blind and Disabled (SSDI)
Public Housing Assistance/Section 8
TANF/Ohio Works First
National School Free Lunch Program
Home Energy Assistance Program
A Lifeline eligibility pre-screening tool is available at www.lifelinesupport.org.
Are there any restrictions?
Lifeline benefits may be applied to only one type of service – landline or wireless – and are limited to one line per household. An individual is only allowed to enroll in Lifeline once at the same address during a 12-month period. Customers receiving lifeline benefits must also reverify their eligibility annually. Other restrictions may apply.
What are the benefits?
Eligible low-income customers receive a monthly discount on basic local landline telephone service, waiver of installation charges, waiver of deposit fees, optional toll blocking at no charge and optional 900/976 blocking at no charge. Lifeline discounts are also available for some wireless companies.
How do I apply?
Contact your local landline or wireless phone company and ask to apply for Lifeline. If you have any questions or have a complaint about Lifeline, please contact the Public Utilities Commission of Ohio at (800) 686-7826.