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Stay connected with Lifeline

The Public Utilities Commission of Ohio (PUCO) urges qualifying low-income residents to apply for Lifeline Telephone Assistance. Lifeline Assistance makes basic local telephone service more affordable for income-eligible families across Ohio. Those who qualify could receive discounts for monthly telephone bills and/or installation costs of telephone service. And now, some wireless companies offer Lifeline discounts.

Am I eligible?

You may qualify for Lifeline if your household income is at or below 150 percent of the federal poverty guidelines or if you participate in one of the following programs:

  • Medicaid

  • Food stamps

  • Supplemental Security Income (SSI)

  • Public Housing Assistance/Section 8

  • TANF/Ohio Works First

  • National School Free Lunch Program

  • Home Energy Assistance Program

A Lifeline eligibility pre-screening tool is available at www.lifelinesupport.org.

Are there any restrictions?

Lifeline benefits may be applied to only one type of service – landline or wireless – and are limited to one line per household. Customers receiving lifeline benefits must also reverify their eligibility annually.  Other restrictions may apply.

What are the benefits?

Eligible low-income customers receive a monthly discount of $9.25 on basic local landline telephone service, waiver of installation charges, waiver of deposit fees, optional toll blocking at no charge and optional 900/976 blocking at no charge. Lifeline discounts are also available for some wireless companies and are worth at least $9.25 per month but the specific Lifeline plans vary by wireless company.

How do I apply?

Contact your local landline or wireless phone company and ask to apply for Lifeline. If you have any questions or have a complaint about Lifeline, please contact the PUCO at (800) 686-7826.

Name Phone Service
Air Voice/Feel Safe 877-247-7799 Wireless
American Broadband & Telecommunications/American Assistance 866-765-2629 Wireless
Boomerang Wireless/enTouch 866-488-8719 Wireless
Budget Prepay/Budget 888-777-4007 Wireless
Cricket Communications/Cricket 800-975-3708 Wireless
Global Connection/StandUp 800-544-4441 Wireless
i-Wireless/Access 800-464-6010 Wireless
Nexus Communications/ReachOut 877-870-9444 Wireless
Q Link Wireless/Q Link 855-754-6543 Wireless
Sage Telecom/Sage Wireless 866-385-7281 Wireless
Telerite/Life Wireless 888-543-3620

Wireless

Tempo Telecom LLC/Now Communications 866-580-8411 Wireless
Total Call Mobile 800-661-7391 Wireless
TracFone/SafeLink 800-SAFELINK Wireless
Virgin Mobile USA/Assurance Wireless 800-395-2108 Wireless
American Broadband & Telecommunications 866-765-2628 Home Phone
Arcadia Telephone Company/TDS Telecom 888-225-5837 Home Phone
The Arthur Mutual Telephone Company 419-393-2233 Home Phone
AT&T 888-256-5378 Home Phone
Ayersville Telephone Company 419-395-2222 Home Phone
Bascom Mutual Telephone Company 419-937-2222 Home Phone
Benton Ridge Telephone Company 419-859-2144 Home Phone
Buckland Telephone Company 419-657-2222 Home Phone
Century Tel of Ohio/Century Link 855-954-6546 Home Phone
The Champaign Telephone Company 937-653-4000 Home Phone
The Chillicothe Telephone Company 740-772-8331 Home Phone
Cincinnati Bell 513-565-5433 Home Phone
The Columbus Grove Telephone Company/FairPoint Communications 877-524-8293 Home Phone
The Conneaut Telphone Company 440-593-7140 Home Phone
Continental Telephone COmpany/TDS Telecom 888-225-5837 Home Phone
Doylestown Telephone Company 330-658-2121 Home Phone
Farmers Mutual Telephone Company 419-758-3322 Home Phone
Fort Jennings Telephone Company 419-286-2181 Home Phone
Frontier North 888-237-0588 Home Phone
Frontier Communications of Michigan 800-921-8101 Home Phone
Germantown Independent Telephone Company/FairPoint Communications 877-524-8293 Home Phone
Glandorf Telephone Company 419-538-6987 Home Phone
Kalida Telephone Company 419-532-3218 Home Phone
Little Miami Telephone Corporation/TDS Telecom 888-225-5837 Home Phone
McClure Telephone Company 877-524-8293 Home Phone
Middle Point Home Telephone Company 419-968-2000 Home Phone
Minford Telephone Company/Falcon1.net 740-820-2151 Home Phone
New Knoxville Telephone Company 888-NKTELCO Home Phone
Nova Telephone Company 419-652-3577 Home Phone
Oakwood Telephone Company/TDS Telecom 888-225-5837 Home Phone
Orwell Telephone Company/FairPoint Communications 877-524-8293 Home Phone
The Ottoville Mutual Telephone Association 419-453-3324 Home Phone
Pattersonville Telephone Company 518-887-2121 Home Phone
Ridgeville Telephone Company 419-267-5185 Home Phone
Sherwood Mutual Telephone Association 419-899-2121 Home Phone
Sycamore Telephone Company 419-927-6012 Home Phone
Telephone Service Company 419-739-2200 Home Phone
Vanlue Telephone Company/TDS Telecom 888-225-5837 Home Phone
Vaughnsville Telephone Company 419-646-3431 Home Phone
Wabash Mutual Telephone Company 800-988-1618 Home Phone
Windstream Ohio 800-347-1991 Home Phone
Winstream Western Reserve 330-650-8000 Home Phone