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Consumer Topics

Services and Resources for Business Utility Customers

Services and Resources for Business Utility Customers The Public Utilities Commission of Ohio (PUCO) can help resolve issues between business customers and utility companies under PUCO jurisdiction. The PUCO call center can mediate customer complaints, enforce regulatory rules, and resolve service quality issues

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Get Help with a Complaint

The PUCO can help resolve disputes between residential, business, and industrial consumers and regulated utility and moving companies. Before contacting the PUCO, you should  contact the utility  or  moving company  to give them the opportunity to resolve the dispute directly. There are four ways to contact the PUCO

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Electric do not aggregate list

What is the Electric Do not Aggregate List? The Electric Do not Aggregate List contains the name, service address and identification numbers of Ohio electric utility customers that desire to remove themselves from the pool of customers eligible to participate in an electric opt-out governmental aggregation program.

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Utility Solutions for Ohio Businesses from the PUCO

Utility Solutions for Ohio Businesses from the PUCO Have you ever had a problem with your business’ utility bill, wanted to know how your business can cut expenses by conserving energy, or wondered what all the items mean on your business telephone bill? Managing operating expenses, including utility costs, is

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AEP's distribution rate case
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Protect your Move
Protect your Move

What's moving fraud and how can you avoid it?

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Understanding Telephone Scams: Slamming and Cramming

Understanding Telephone Scams: Slamming and Cramming What is slamming? Slamming is the illegal practice of changing your local or long distance telephone service without your permission.  Before a telephone company can switch a customer, it must obtain the customer’s permission through a written or

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Moving 'To Do' List
Moving 'To Do' List

The checklist below covers many of the tasks you may need to do before you move, depending on how far you'll be moving.

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Publication List
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Utility Tips for Small Businesses

Utility Tips for Small Businesses As a small business owner, you know the importance of managing expenses to boost the bottom line. Utility services including electric, natural gas, and telephone are essential to running a business, but they do not have to break your budget. By understanding your utility

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Telephone Industry Terms for Business Customers

Telephone Industry Terms for Business Customers Telecommunications services are vital for small businesses to communicate and interact with customers and business vendors. As the telecommunications industry continues to grow and expand, there has been confusion over the changing terms and charges on telephone

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Ohio Relay Service

Ohio Relay Service What is the Ohio Relay Service? The Ohio Relay Service (ORS) provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech-disabled.  Specially trained Communication Assistants (CA's) process relay calls and stay on the line to relay conversations

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Natural Gas Industry Terms for Business Customers

Natural Gas Industry Terms for Business Customers As the cost for natural gas continues to rise, small businesses have to work harder to manage natural gas costs. Knowing and understanding your natural gas bill is an easy way to make sure you are paying the correct amount for your natural gas service, and to

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Ohio Rail Hotline

The Ohio Rail Hotline, maintained jointly by the PUCO, the Ohio Rail Development Commission, and the Ohio Department of Transportation, at (866) 814- RAIL (7245), provides Ohioans with a toll-free resource answering all their railroad crossing questions. Call the Ohio Rail Hotline to obtain information and ask

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Commissioner Appointment Process

The Public Utilities Commission of Ohio (PUCO) is comprised of five commissioners appointed to rotating, five-year terms by the governor. Terms typically begin in April. One seat on the Commission becomes available each year, and any Ohioan who is not employed by a public utility and does not have a financial

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Hazardous Materials Incident Investigations

The Public Utilities Commission of Ohio (PUCO) is the regulatory agency responsible for the safe transportation of hazardous materials by rail and commercial motor vehicles within Ohio. Compliance enforcement is accomplished through registration of hazardous material carriers, company on-site audits, vehicle roadside

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How the PUCO Works for You

The Public Utilities Commission of Ohio (PUCO) affects just about every household in Ohio. That's because the PUCO regulates providers of all kinds of utility services, including  electric  and  natural gas  companies, local and long distance  telephone  companies,  water and wastewater  companies, and  rail  and 

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Motor Carrier Compliance Reviews

Motor Carrier Compliance Reviews One of the motor carrier regulatory duties of the Public Utilities Commission of Ohio (PUCO) is to conduct compliance reviews of motor carriers to ensure they are operating safely and responsibly. These reviews are conducted in conjunction with the Federal Motor Carrier Safety

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New Entrant Motor Carrier Safety Program

New Entrant Motor Carrier Program Safety Audit The New Entrant Motor Carrier Safety Program, administered by the Public Utilities Commission of Ohio (PUCO), is designed to help new motor carrier operations understand the complex federal and state regulations that motor carriers are required to follow. This program

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PUCO Civil Forfeiture Program

PUCO Civil Forfeiture Program Ensuring safe commercial transportation throughout Ohio is a priority of the Public Utilities Commission of Ohio (PUCO). One way this is achieved is through developing consumer protection and safety regulations and monitoring motor carriers for compliance with the proper federal and

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