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Consumer Topics

Motor Carrier Post-Inspection Process

Motor Carrier Post-Inspection Process Driver/Vehicle Inspections The Public Utilities Commission of Ohio (PUCO) and the Ohio State Highway Patrol strive to perform thorough and fair motor carrier inspections to ensure safety on Ohio highways. Each safety inspection follows a thorough process to make sure the

FirstEnergy’s All-Electric Rate

What is an all electric rate? During the energy crisis of the 1970s, FirstEnergy implemented several rates designed to promote the use of electricity. Since that time, customers who lived in all electric homes purchased electricity at a discount. When

Electric Overview

The electric industry consists of three main components: generation, transmission, and distribution. Senate Bill 3, passed by the Ohio General Assembly in 1999, allows Ohioans to choose the company that generates their electricity. This program is commonly referred to as electric choice. Generation providers are

Electric Industry Terms for Business Customers

As a small business, you rely on electricity to keep your shop up and running. Depending on what type of business you run, your electricity usage may be relatively low or extremely high. Regardless of your energy usage, it is important to understand the rates and charges on your bill to ensure you are paying the

Consumer Guide to Internet Phone Service

Voice and other telecommunications services traditionally carried over the public telephone network are now being offered using Internet technology. If you are considering these services, commonly known as Voice over Internet Protocol (VoIP), the frequently asked questions below provide useful information that may

2-1-1, 3-1-1, 4-1-1, and 7-1-1: Community Assistance and Useful Information at your Fingertips

2-1-1 and 3-1-1 2-1-1 is the nationwide abbreviated dialing code for free access to health and human service agencies’ information. 3-1-1 is the nationwide abbreviated dialing code for non-emergency police and government agencies. How 2-1-1 and 3-1-1 Work Calls to 2-1-1 are free and are routed by the local

Ohio Utilities Protection Service (OUPS): "Call before you dig"
Ohio Utilities Protection Service (OUPS): "Call before you dig"

Call 8-1-1 or 1-800-362-2764 before you dig: It’s the law!

Electric do not aggregate list

What is the Electric Do not Aggregate List? The Electric Do not Aggregate List contains the name, service address and identification numbers of Ohio electric utility customers that desire to remove themselves from the pool of customers eligible to participate in an electric opt-out governmental aggregation program.

Protect your Move
Protect your Move

What's moving fraud and how can you avoid it?

Understanding Telephone Scams: Slamming and Cramming

Understanding Telephone Scams: Slamming and Cramming What is slamming? Slamming is the illegal practice of changing your local or long distance telephone service without your permission.  Before a telephone company can switch a customer, it must obtain the customer’s permission through a written or

Moving 'To Do' List
Moving 'To Do' List

The checklist below covers many of the tasks you may need to do before you move, depending on how far you'll be moving.

Publication List
Utility Tips for Small Businesses

Utility Tips for Small Businesses As a small business owner, you know the importance of managing expenses to boost the bottom line. Utility services including electric, natural gas, and telephone are essential to running a business, but they do not have to break your budget. By understanding your utility

Telephone Industry Terms for Business Customers

Telephone Industry Terms for Business Customers Telecommunications services are vital for small businesses to communicate and interact with customers and business vendors. As the telecommunications industry continues to grow and expand, there has been confusion over the changing terms and charges on telephone

Natural Gas Industry Terms for Business Customers

Natural Gas Industry Terms for Business Customers As the cost for natural gas continues to rise, small businesses have to work harder to manage natural gas costs. Knowing and understanding your natural gas bill is an easy way to make sure you are paying the correct amount for your natural gas service, and to

Ohio Rail Hotline

The Ohio Rail Hotline, maintained jointly by the PUCO, the Ohio Rail Development Commission, and the Ohio Department of Transportation, at (866) 814- RAIL (7245), provides Ohioans with a toll-free resource answering all their railroad crossing questions. Call the Ohio Rail Hotline to obtain information and ask

Commissioner Appointment Process

The Public Utilities Commission of Ohio (PUCO) is comprised of five commissioners appointed to rotating, five-year terms by the governor. Terms typically begin in April. One seat on the Commission becomes available each year, and any Ohioan who is not employed by a public utility and does not have a financial

Hazardous Materials Incident Investigations

The Public Utilities Commission of Ohio (PUCO) is the regulatory agency responsible for the safe transportation of hazardous materials by rail and commercial motor vehicles within Ohio. Compliance enforcement is accomplished through registration of hazardous material carriers, company on-site audits, vehicle roadside

Motor Carrier Compliance Reviews

Motor Carrier Compliance Reviews One of the motor carrier regulatory duties of the Public Utilities Commission of Ohio (PUCO) is to conduct compliance reviews of motor carriers to ensure they are operating safely and responsibly. These reviews are conducted in conjunction with the Federal Motor Carrier Safety

New Entrant Motor Carrier Safety Program

New Entrant Motor Carrier Program Safety Audit The New Entrant Motor Carrier Safety Program, administered by the Public Utilities Commission of Ohio (PUCO), is designed to help new motor carrier operations understand the complex federal and state regulations that motor carriers are required to follow. This program