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Consumer Topics

Enhanced Emergency 9-1-1 Service

Ohio’s 9-1-1 systems Many Ohioans are familiar with the emergency 9-1-1 system and the security it provides citizens in emergency situations. In 1985, the Ohio General Assembly passed legislation that provided for the establishment of enhanced emergency 9-1-1 telephone service across the state. This service

Local public hearings on Duke rate cases begin Feb. 19

On July 9, 2012, Duke Energy Ohio filed an applications with the PUCO to increase rates for electric distribution and natural gas distribution service. Four local public hearings have been scheduled to allow the public an opportunity to provide testimony on the company’s application.

Duke Energy Ohio's Electric Security Plan

History of Electric Deregulation in Ohio A law enacted in 1999 restructured Ohio’s electric industry by changing the way customers shop for electricity. The law, which took effect on Jan. 1, 2001, provided a five-year market development period. During this period, the utilities’ rates were frozen to allow a

Customer Service Phone Numbers for Major Utility Companies

Telephone AT&T (800) 660-1000 www.sbc.com/att CenturyTel (800) 201-4099 (residential customers) (800) 201-4102 (business customers) www.centurytel.com Cincinnati Bell (513) 565-2210 www.cincinnatibell.com Corecomm (888) 396-3040 (business customers) (877) 267-3266 (residential

Is That A Long Distance Call?
Columbia Gas of Ohio Nonresidential Natural Gas Rates
Highway-Rail Grade Crossings: 7 Steps for Safety

Approach with care. Warn others that you are slowing down. Turn on 4-way flashers. Use pull-out lane if available. Prepare to stop. Turn off fans and radio and roll down windows. Locate your cell phone for use in emergency. Stop at least 15 feet, but not more than 50 feet, from nearest rail. Look and listen both

Ohio's Rail Grade Crossing Programs

Ohio is a national leader in terms of railroad operations. Ohio is home to nearly 40 railroads that operate thousands of trains in Ohio every day over approximately 5,200 miles of track and 6,100 public grade crossings. The Public Utilities Commission of Ohio (PUCO) is the state agency with regulatory authority over

Dominion East Ohio Nonresidential Natural Gas Rates
Energy, Jobs, Progress: Ohio Senate Bill 221
Energy, Jobs, Progress: Ohio Senate Bill 221

The PUCO has collected all the information you need to know about SB 221 in one handy spot.  

Understanding Your Electric Bill

For a detailed explanation of your electric bill, please click on the name of your local electric utility below. American Electric Power - Columbus Southern Power American Electric Power - Ohio Power Duke Energy Ohio Dayton Power and Light Company   The Illuminating Company

Railroad Overview

Railroad Overview A major rail center, Ohio has the fourth highest rail traffic in the country. This traffic must coexist with more than 7 million licensed drivers and 11 million registered motor vehicles. Since 1991, a partnership between the PUCO, the Ohio Rail Development Commission (ORDC), and the

PUCO Community Outreach

Utility services can be a concern for many households and businesses. Whether it is having a question about a bill, needing information about assistance programs or wanting to know how to save money, many Ohioans are unsure of the available resources. As the state agency that regulates public utility services

Percentage of Income Payment Plan Plus (PIPP Plus)

The new and improved Percentage of Income Payment Plan, PIPP Plus, makes monthly payments more affordable on a year-round basis. And, when a PIPP Plus household pays the monthly PIPP Plus payment on-time and in-full, some of their old debt and the rest of that month's bill goes away in the form of a credit on their utility account.

Natural Gas Overview

Natural Gas Overview Natural gas is the energy source most Ohioans use to heat their homes. Several separate and­­ distinct industries produce, transport, and distribute gas throughout Ohio . These segments are production companies, transmission companies, distribution companies, and marketers. The

Motor Carrier Post-Inspection Process

Motor Carrier Post-Inspection Process Driver/Vehicle Inspections The Public Utilities Commission of Ohio (PUCO) and the Ohio State Highway Patrol strive to perform thorough and fair motor carrier inspections to ensure safety on Ohio highways. Each safety inspection follows a thorough process to make sure the

FirstEnergy’s All-Electric Rate

What is an all electric rate? During the energy crisis of the 1970s, FirstEnergy implemented several rates designed to promote the use of electricity. Since that time, customers who lived in all electric homes purchased electricity at a discount. When

Electric Overview

The electric industry consists of three main components: generation, transmission, and distribution. Senate Bill 3, passed by the Ohio General Assembly in 1999, allows Ohioans to choose the company that generates their electricity. This program is commonly referred to as electric choice. Generation providers are

Electric Industry Terms for Business Customers

As a small business, you rely on electricity to keep your shop up and running. Depending on what type of business you run, your electricity usage may be relatively low or extremely high. Regardless of your energy usage, it is important to understand the rates and charges on your bill to ensure you are paying the

Consumer Guide to Internet Phone Service

Voice and other telecommunications services traditionally carried over the public telephone network are now being offered using Internet technology. If you are considering these services, commonly known as Voice over Internet Protocol (VoIP), the frequently asked questions below provide useful information that may