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Consumer Topics

Customer Service Phone Numbers for Major Utility Companies

Telephone AT&T (800) 660-1000 www.sbc.com/att CenturyTel (800) 201-4099 (residential customers) (800) 201-4102 (business customers) www.centurytel.com Cincinnati Bell (513) 565-2210 www.cincinnatibell.com Corecomm (888) 396-3040 (business customers) (877) 267-3266 (residential

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Is That A Long Distance Call?
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Columbia Gas of Ohio Nonresidential Natural Gas Rates
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Highway-Rail Grade Crossings: 7 Steps for Safety

Approach with care. Warn others that you are slowing down. Turn on 4-way flashers. Use pull-out lane if available. Prepare to stop. Turn off fans and radio and roll down windows. Locate your cell phone for use in emergency. Stop at least 15 feet, but not more than 50 feet, from nearest rail. Look and listen both

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Ohio's Rail Grade Crossing Programs

Ohio is a national leader in terms of railroad operations. Ohio is home to nearly 40 railroads that operate thousands of trains in Ohio every day over approximately 5,200 miles of track and 6,100 public grade crossings. The Public Utilities Commission of Ohio (PUCO) is the state agency with regulatory authority over

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Dominion East Ohio Nonresidential Natural Gas Rates
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Energy, Jobs, Progress: Ohio Senate Bill 221
Energy, Jobs, Progress: Ohio Senate Bill 221

The PUCO has collected all the information you need to know about SB 221 in one handy spot.  

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Understanding Your Electric Bill

For a detailed explanation of your electric bill, please click on the name of your local electric utility below. American Electric Power - Columbus Southern Power American Electric Power - Ohio Power Duke Energy Ohio Dayton Power and Light Company   The Illuminating Company

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Railroad Overview

Railroad Overview A major rail center, Ohio has the fourth highest rail traffic in the country. This traffic must coexist with more than 7 million licensed drivers and 11 million registered motor vehicles. Since 1991, a partnership between the PUCO, the Ohio Rail Development Commission (ORDC), and the

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PUCO Community Outreach

Utility services can be a concern for many households and businesses. Whether it is having a question about a bill, needing information about assistance programs or wanting to know how to save money, many Ohioans are unsure of the available resources. As the state agency that regulates public utility services

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Percentage of Income Payment Plan Plus (PIPP Plus)

The new and improved Percentage of Income Payment Plan, PIPP Plus, makes monthly payments more affordable on a year-round basis. And, when a PIPP Plus household pays the monthly PIPP Plus payment on-time and in-full, some of their old debt and the rest of that month's bill goes away in the form of a credit on their utility account.

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March 5, 2012
Ohio American / Aqua Ohio Water Rate Case
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Natural Gas Overview

Natural Gas Overview Natural gas is the energy source most Ohioans use to heat their homes. Several separate and­­ distinct industries produce, transport, and distribute gas throughout Ohio . These segments are production companies, transmission companies, distribution companies, and marketers. The

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Motor Carrier Post-Inspection Process

Motor Carrier Post-Inspection Process Driver/Vehicle Inspections The Public Utilities Commission of Ohio (PUCO) and the Ohio State Highway Patrol strive to perform thorough and fair motor carrier inspections to ensure safety on Ohio highways. Each safety inspection follows a thorough process to make sure the

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FirstEnergy’s All-Electric Rate

What is an all electric rate? During the energy crisis of the 1970s, FirstEnergy implemented several rates designed to promote the use of electricity. Since that time, customers who lived in all electric homes purchased electricity at a discount. When

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Electric Overview

The electric industry consists of three main components: generation, transmission, and distribution. Senate Bill 3, passed by the Ohio General Assembly in 1999, allows Ohioans to choose the company that generates their electricity. This program is commonly referred to as electric choice. Generation providers are

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Electric Industry Terms for Business Customers

As a small business, you rely on electricity to keep your shop up and running. Depending on what type of business you run, your electricity usage may be relatively low or extremely high. Regardless of your energy usage, it is important to understand the rates and charges on your bill to ensure you are paying the

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Consumer Guide to Internet Phone Service

Voice and other telecommunications services traditionally carried over the public telephone network are now being offered using Internet technology. If you are considering these services, commonly known as Voice over Internet Protocol (VoIP), the frequently asked questions below provide useful information that may

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2-1-1, 3-1-1, 4-1-1, and 7-1-1: Community Assistance and Useful Information at your Fingertips

2-1-1 and 3-1-1 2-1-1 is the nationwide abbreviated dialing code for free access to health and human service agencies’ information. 3-1-1 is the nationwide abbreviated dialing code for non-emergency police and government agencies. How 2-1-1 and 3-1-1 Work Calls to 2-1-1 are free and are routed by the local

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Ohio Utilities Protection Service (OUPS): "Call before you dig"
Ohio Utilities Protection Service (OUPS): "Call before you dig"

Call 8-1-1 or 1-800-362-2764 before you dig: It’s the law!

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