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Consumer Topics

Choosing a Natural Gas Supplier

Under customer choice programs for Duke Energy, Columbia Gas of Ohio, Dominion East Ohio, and Vectren Energy Delivery of Ohio, you may choose your natural gas supplier. Your local natural gas utility will continue to deliver the gas to your home or business. If you are considering switching natural gas suppliers,

Rural call completion issues

Rural telephone companies and their customers throughout Ohio are experiencing what has become known as “rural call completion” problems. These customers have reported a variety of call completion issues, including calls not being connected.

Do Not Call Registry: Preventing Unwanted Telemarketing Calls

Are you tired of your dinner or evening relaxation being interrupted by calls from telemarketers? You now have the power to take charge of the number of telemarketing calls you get at home. The Federal Communications Commission (FCC) and the Federal Trade Commission have implemented a national “do not call”

Railroad Crossing Accident Maps

Shows Ohio railroad crossings with accidents between the years 2006 through 2011. 

Radioactive Shipments and Security

Radioactive Shipments and Security Approximately three million packages containing radioactive material are transported annually within the United States . Due to the effectiveness of transportation safety standards and regulations, no known deaths or serious injuries have resulted to transportation workers,

Duke Energy Ohio's Electric Distribution Rate Case

On July 9, 2012, Duke Energy Ohio filed an application with the Public Utilities Commission of Ohio (PUCO) to increase rates for electric distribution service. Four local public hearings have been scheduled to allow the public an opportunity to provide testimony on the company’s application.

Enhanced Emergency 9-1-1 Service

Ohio’s 9-1-1 systems Many Ohioans are familiar with the emergency 9-1-1 system and the security it provides citizens in emergency situations. In 1985, the Ohio General Assembly passed legislation that provided for the establishment of enhanced emergency 9-1-1 telephone service across the state. This service

Local public hearings on Duke rate cases begin Feb. 19

On July 9, 2012, Duke Energy Ohio filed an applications with the PUCO to increase rates for electric distribution and natural gas distribution service. Four local public hearings have been scheduled to allow the public an opportunity to provide testimony on the company’s application.

Is That A Long Distance Call?
Columbia Gas of Ohio Nonresidential Natural Gas Rates
Highway-Rail Grade Crossings: 7 Steps for Safety

Approach with care. Warn others that you are slowing down. Turn on 4-way flashers. Use pull-out lane if available. Prepare to stop. Turn off fans and radio and roll down windows. Locate your cell phone for use in emergency. Stop at least 15 feet, but not more than 50 feet, from nearest rail. Look and listen both

Ohio's Rail Grade Crossing Programs

Ohio is a national leader in terms of railroad operations. Ohio is home to nearly 40 railroads that operate thousands of trains in Ohio every day over approximately 5,200 miles of track and 6,100 public grade crossings. The Public Utilities Commission of Ohio (PUCO) is the state agency with regulatory authority over

Dominion East Ohio Nonresidential Natural Gas Rates
Energy, Jobs, Progress: Ohio Senate Bill 221
Energy, Jobs, Progress: Ohio Senate Bill 221

The PUCO has collected all the information you need to know about SB 221 in one handy spot.  

Understanding Your Electric Bill

For a detailed explanation of your electric bill, please click on the name of your local electric utility below. American Electric Power - Columbus Southern Power American Electric Power - Ohio Power Duke Energy Ohio Dayton Power and Light Company   The Illuminating Company

Railroad Overview

Railroad Overview A major rail center, Ohio has the fourth highest rail traffic in the country. This traffic must coexist with more than 7 million licensed drivers and 11 million registered motor vehicles. Since 1991, a partnership between the PUCO, the Ohio Rail Development Commission (ORDC), and the

Natural Gas Overview

Natural Gas Overview Natural gas is the energy source most Ohioans use to heat their homes. Several separate and­­ distinct industries produce, transport, and distribute gas throughout Ohio . These segments are production companies, transmission companies, distribution companies, and marketers. The

Motor Carrier Post-Inspection Process

Motor Carrier Post-Inspection Process Driver/Vehicle Inspections The Public Utilities Commission of Ohio (PUCO) and the Ohio State Highway Patrol strive to perform thorough and fair motor carrier inspections to ensure safety on Ohio highways. Each safety inspection follows a thorough process to make sure the

FirstEnergy’s All-Electric Rate

What is an all electric rate? During the energy crisis of the 1970s, FirstEnergy implemented several rates designed to promote the use of electricity. Since that time, customers who lived in all electric homes purchased electricity at a discount. When

Electric Overview

The electric industry consists of three main components: generation, transmission, and distribution. Senate Bill 3, passed by the Ohio General Assembly in 1999, allows Ohioans to choose the company that generates their electricity. This program is commonly referred to as electric choice. Generation providers are