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Water Service in Ohio FAQ
Water Service in Ohio FAQ

The Public Utilities Commission of Ohio (PUCO) regulates investor-owned water companies throughout the state. Here are some of the more frequently asked questions regarding water service here in Ohio.

Links to other Government Agencies and Programs

Consumer Office of the Ohio Consumers' Counsel   Ohio Association of Community Action Agencies Ohio Office of Community Services Ohio Utilities Protection Service (OUPS): "Call before you dig" Energy American Municipal Power-Ohio   Energy Information Administration Federal Energy

Columbia Gas of Ohio’s Distribution Rate

In December 2008, the Public Utilities Commission of Ohio (PUCO) adopted an agreement, arrived at between the parties in the case that allows Columbia Gas of Ohio to increase the rates it charges for natural gas distribution service. The PUCO also approved the company’s proposal to implement a new “levelized”

Vectren Energy Delivery of Ohio's Distribution Rate

In January 2009, the Public Utilities Commission of Ohio (PUCO) adopted an agreement, arrived at between the parties in the case, which allows Vectren Energy Delivery of Ohio to increase the rates it charges for natural gas distribution service. The PUCO also ordered the company to implement a new “levelized”

Dominion East Ohio’s Distribution Rate
Smart Grid in Ohio

Our nation’s electric power infrastructure that has served us so well for so long – also known as “the grid” – is rapidly running up against its limitations. Our lights may be on, but systemically, the risks associated with relying

100 Years and Counting: The History of the PUCO

100 years and counting: The history of the PUCO utility and transportation regulation began in Ohio in 1867 when the General Assembly established the Office of the Commissioner of Railroads and Telegraphs. With the advice and consent of the Senate, the governor appointed the commissioner for a two-year term.

Call before you dig

FirstEnergy's Electric Security Plan

History of Electric Deregulation in Ohio A law enacted in 1999 restructured the Ohio’s electric industry by changing the way customers shop for electricity. The law, which took effect on Jan. 1, 2001, provided a five-year market development period. During this period, electric rates were frozen to allow a

Water and Wastewater Overview

Water and Wastewater Overview Water is essential to every form of life. Since less than 1 percent of fresh water is potable, or readily available for human consumption, it must be treated or purified before it can be consumed. To accomplish this, utility systems have been established to provide safe, clean water

Glossary of Utility-Related Terms

9-1-1: An abbreviated dialing code that directs emergency calls to police, fire, and emergency services. 2-1-1: An abbreviated dialing code that directs callers to health and human services information and referral providers. 3-1-1: An abbreviated dialing code that directs non-emergency telephone calls to police,

Budget Billing for Natural Gas and Electric Service

Fluctuating energy prices can have a dramatic influence on monthly energy bills. In addition to following conservation tips and considering competitive supplier options, consumers can take advantage of budget billing to offset increased energy costs for heating during the winter months and cooling during the summer

Commercial Motor Vehicle Inspection Process

The Public Utilities Commission of Ohio (PUCO) and the Ohio State Highway Patrol work to ensure that commercial motor vehicles (CMV) are traveling safely throughout Ohio. PUCO inspectors regularly conduct safety inspections on CMVs. Each safety inspection follows a thorough process to make sure that the driver and

Understanding Your Landline Telephone Bill

Consumer confusion over telephone bills has contributed to the growth of slamming (changing a customer’s telephone provider without his/her permission), cramming (adding charges to a customer’s bill for services he/she did not authorize), and other types of telecommunications fraud. The following information will

Motor Carrier Overview

The PUCO’s Transportation Department, Motor Carrier Division is committed to improving road safety for Ohioans by ensuring the equitable service of Commercial Motor Carriers and the safe operation of Commercial Motor Vehicles (CMV) in Ohio. Motor carrier companies that transport commerce and operate in Ohio must remain in compliance with all federal and state safety regulations which are administered four sections within the Motor Carrier Division.

Choosing a Natural Gas Supplier

Under customer choice programs for Duke Energy, Columbia Gas of Ohio, Dominion East Ohio, and Vectren Energy Delivery of Ohio, you may choose your natural gas supplier. Your local natural gas utility will continue to deliver the gas to your home or business. If you are considering switching natural gas suppliers,

Rural call completion issues

Rural telephone companies and their customers throughout Ohio are experiencing what has become known as “rural call completion” problems. These customers have reported a variety of call completion issues, including calls not being connected.

Do Not Call Registry: Preventing Unwanted Telemarketing Calls

Are you tired of your dinner or evening relaxation being interrupted by calls from telemarketers? You now have the power to take charge of the number of telemarketing calls you get at home. The Federal Communications Commission (FCC) and the Federal Trade Commission have implemented a national “do not call”

Railroad Crossing Accident Maps

Shows Ohio railroad crossings with accidents between the years 2006 through 2011. 

Radioactive Shipments and Security

Radioactive Shipments and Security Approximately three million packages containing radioactive material are transported annually within the United States . Due to the effectiveness of transportation safety standards and regulations, no known deaths or serious injuries have resulted to transportation workers,