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Consumer Topics

FirstEnergy’s All-Electric Rate

What is an all electric rate? During the energy crisis of the 1970s, FirstEnergy implemented several rates designed to promote the use of electricity. Since that time, customers who lived in all electric homes purchased electricity at a discount. When

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FirstEnergy's Electric Security Plan

History of Electric Deregulation in Ohio A law enacted in 1999 restructured the Ohio’s electric industry by changing the way customers shop for electricity. The law, which took effect on Jan. 1, 2001, provided a five-year market development period. During this period, electric rates were frozen to allow a

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Gas Cost Recovery (GCR): How it Affects Your Natural Gas Bill

What is the Gas Cost Recovery? The Gas Cost Recovery (GCR) is the actual cost of natural gas that a local distribution company (LDC) pays to purchase natural gas for your use. That cost is then passed through to you on a dollar-for-dollar basis with no mark-up or profit to the LDC. Only the actual costs of the

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Generating your own Electricity: Advice for Getting Started

An electric customer can shave the “peak” off the power they would otherwise buy on a hot summer day--or when electricity prices are too high, by using a customer-owned generator .  Self generation  is also an option for customers who prefer to use renewable energy from the sun, wind or  biomass -based fuels.

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Generating your own Electricity: Customer Guide for Interconnection
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Generating your own Electricity: Interconnection Applicant's Checklist

Generating your own Electricity: Interconnection Applicant's Checklist Want to simplify the review of your interconnection application? Please take a few minutes to consider the following: Is your generating equipment (either by itself or as part of a group of generators) larger than 20 megawatts?  Please contact

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Generating Your Own Electricity: Net Metering

Generating Your Own Electricity: Net Metering Interested in producing your own electricity?  Let us provide you with general information to assist you in making an informed decision. If you are an electric utility customer and are interested in generating your own electricity from renewable sources Ohio law allows

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Get Help with a Complaint

The PUCO can help resolve disputes between residential, business, and industrial consumers and regulated utility and moving companies. Before contacting the PUCO, you should  contact the utility  or  moving company  to give them the opportunity to resolve the dispute directly. There are four ways to contact the PUCO

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Glossary of Utility-Related Terms

9-1-1: An abbreviated dialing code that directs emergency calls to police, fire, and emergency services. 2-1-1: An abbreviated dialing code that directs callers to health and human services information and referral providers. 3-1-1: An abbreviated dialing code that directs non-emergency telephone calls to police,

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Governmental Energy Aggregation: Local Community Buying Power
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Guide to Establishing Utility Services

Moving into a new home or apartment can be an exciting but hectic time. One aspect of moving that can be overwhelming for some is establishing utility services including  electric ,  natural gas ,  telephone , and  water service. How long will it take to install service? What options are available? Who do

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Hazardous Materials Incident Investigations

The Public Utilities Commission of Ohio (PUCO) is the regulatory agency responsible for the safe transportation of hazardous materials by rail and commercial motor vehicles within Ohio. Compliance enforcement is accomplished through registration of hazardous material carriers, company on-site audits, vehicle roadside

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Highway-Rail Grade Crossings: 7 Steps for Safety

Approach with care. Warn others that you are slowing down. Turn on 4-way flashers. Use pull-out lane if available. Prepare to stop. Turn off fans and radio and roll down windows. Locate your cell phone for use in emergency. Stop at least 15 feet, but not more than 50 feet, from nearest rail. Look and listen both

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How the PUCO Works for You

The Public Utilities Commission of Ohio (PUCO) affects just about every household in Ohio. That's because the PUCO regulates providers of all kinds of utility services, including  electric  and  natural gas  companies, local and long distance  telephone  companies,  water and wastewater  companies, and  rail  and 

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How to Choose a Telephone Company

As new telephone technologies continue to emerge, there are more and more choices for consumers to pick from when it comes to telephone service. Gone are the days of just one telephone company providing service in an area. Now, competitive wireline telephone companies, wireless, Internet and cable providers are

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How to Generate Wind Power in Ohio

Options for wind energy in Ohio Are you thinking of installing a small wind energy project for your own not-for-profit use? If so, you may qualify as a “customer-owned small wind generator.” Are you planning to develop a commercial project for profit that will allow others to enjoy the benefits of renewable wind

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How to Testify at a PUCO Public Hearing

The public hearing process allows consumers to comment on a pending case before the Public Utilities Commission of Ohio (PUCO). The public hearing is a formal proceeding, not an informal meeting. Depending on the type of case, public hearings may be scheduled by the PUCO at the PUCO’s offices, or in a utility

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Is That A Long Distance Call?
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November 16, 2012
Known call completion issues

Commissioner Lynn Slaby's letter to the editor regarding rural call completion issues. The PUCO urges customers who experience these problems contact the PUCO Call Center at 800-686-PUCO (7826).

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Legislative Testimony

2009 September 29 Commissioner Ronda Hartman Fergus's testimony before the Senate Energy and Public Utilties Committee regarding Senate Bill 162 Commissioner Ronda Hartman Fergus's testimony before the House Public Utilities Committee regarding House Bill 276   May 26 PUCO Overview Testimony of Chairman

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