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Consumer Topics

Water and Wastewater Overview

Water and Wastewater Overview Water is essential to every form of life. Since less than 1 percent of fresh water is potable, or readily available for human consumption, it must be treated or purified before it can be consumed. To accomplish this, utility systems have been established to provide safe, clean water

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Understanding Your Natural Gas Bill

If you would like to see explanations of the different parts of your natural gas bill, the following links will take you to your local distribution company’s Web page explaining your bill. Duke Energy Ohio Columbia Gas of Ohio Dominion East Ohio Gas Vectren Energy Delivery of Ohio The following

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Glossary of Utility-Related Terms

9-1-1: An abbreviated dialing code that directs emergency calls to police, fire, and emergency services. 2-1-1: An abbreviated dialing code that directs callers to health and human services information and referral providers. 3-1-1: An abbreviated dialing code that directs non-emergency telephone calls to police,

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Budget Billing for Natural Gas and Electric Service

Fluctuating energy prices can have a dramatic influence on monthly energy bills. In addition to following conservation tips and considering competitive supplier options, consumers can take advantage of budget billing to offset increased energy costs for heating during the winter months and cooling during the summer

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Commercial Motor Vehicle Inspection Process

The Public Utilities Commission of Ohio (PUCO) and the Ohio State Highway Patrol work to ensure that commercial motor vehicles (CMV) are traveling safely throughout Ohio. PUCO inspectors regularly conduct safety inspections on CMVs. Each safety inspection follows a thorough process to make sure that the driver and

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Understanding Your Landline Telephone Bill

Consumer confusion over telephone bills has contributed to the growth of slamming (changing a customer’s telephone provider without his/her permission), cramming (adding charges to a customer’s bill for services he/she did not authorize), and other types of telecommunications fraud. The following information will

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Motor Carrier Overview

The PUCO’s Transportation Department, Motor Carrier Division is committed to improving road safety for Ohioans by ensuring the equitable service of Commercial Motor Carriers and the safe operation of Commercial Motor Vehicles (CMV) in Ohio. Motor carrier companies that transport commerce and operate in Ohio must remain in compliance with all federal and state safety regulations which are administered four sections within the Motor Carrier Division.

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Choosing a Natural Gas Supplier

Under customer choice programs for Duke Energy, Columbia Gas of Ohio, Dominion East Ohio, and Vectren Energy Delivery of Ohio, you may choose your natural gas supplier. Your local natural gas utility will continue to deliver the gas to your home or business. If you are considering switching natural gas suppliers,

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AEP-Ohio’s Electric Security Plan
AEP-Ohio’s Electric Security Plan
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Federal Poverty Guidelines

A number of  assistance programs  are available to help income-eligible Ohioans pay their utility bills.  Eligibility typically is based on total household income as a percentage of the 2013 federal poverty guidelines.  Below are several of the limits commonly used. 

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Rural call completion issues

Rural telephone companies and their customers throughout Ohio are experiencing what has become known as “rural call completion” problems. These customers have reported a variety of call completion issues, including calls not being connected.

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2012 PUCO Highway-Rail Grade Crossing Statistics Report
2012 PUCO Highway-Rail Grade Crossing Statistics Report

With 36 freight railroads operating on and over 5,300 miles of track and over 5,800 public grade
crossings, Ohio is the fifth leading state in terms of goods transported by rail. Being among the
nation’s leaders in rail traffic brings with it a great responsibility to ensure safety.

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Do Not Call Registry: Preventing Unwanted Telemarketing Calls

Are you tired of your dinner or evening relaxation being interrupted by calls from telemarketers? You now have the power to take charge of the number of telemarketing calls you get at home. The Federal Communications Commission (FCC) and the Federal Trade Commission have implemented a national “do not call”

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Railroad Crossing Accident Maps

Shows Ohio railroad crossings with accidents between the years 2006 through 2011. 

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Radioactive Shipments and Security

Radioactive Shipments and Security Approximately three million packages containing radioactive material are transported annually within the United States . Due to the effectiveness of transportation safety standards and regulations, no known deaths or serious injuries have resulted to transportation workers,

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Duke Energy Ohio's Electric Distribution Rate Case

On July 9, 2012, Duke Energy Ohio filed an application with the Public Utilities Commission of Ohio (PUCO) to increase rates for electric distribution service. Four local public hearings have been scheduled to allow the public an opportunity to provide testimony on the company’s application.

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Enhanced Emergency 9-1-1 Service

Ohio’s 9-1-1 systems Many Ohioans are familiar with the emergency 9-1-1 system and the security it provides citizens in emergency situations. In 1985, the Ohio General Assembly passed legislation that provided for the establishment of enhanced emergency 9-1-1 telephone service across the state. This service

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Local public hearings on Duke rate cases begin Feb. 19

On July 9, 2012, Duke Energy Ohio filed an applications with the PUCO to increase rates for electric distribution and natural gas distribution service. Four local public hearings have been scheduled to allow the public an opportunity to provide testimony on the company’s application.

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Duke Energy Ohio's Electric Security Plan

History of Electric Deregulation in Ohio A law enacted in 1999 restructured Ohio’s electric industry by changing the way customers shop for electricity. The law, which took effect on Jan. 1, 2001, provided a five-year market development period. During this period, the utilities’ rates were frozen to allow a

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Choosing an Electric Supplier

With electric choice in Ohio, you may be able to choose the electric supplier that provides the generation of your electricity. If you choose a new electric supplier, your local electric utility will continue to deliver the electricity to your home, and you should continue to call your local electric utility if

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