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Consumer Topics

Environmental Disclosure Information for Consumers
Customer Service Phone Numbers for Major Utility Companies

Telephone AT&T (800) 660-1000 www.sbc.com/att CenturyTel (800) 201-4099 (residential customers) (800) 201-4102 (business customers) www.centurytel.com Cincinnati Bell (513) 565-2210 www.cincinnatibell.com Corecomm (888) 396-3040 (business customers) (877) 267-3266 (residential

Links to other Government Agencies and Programs

Consumer Office of the Ohio Consumers' Counsel   Ohio Association of Community Action Agencies Ohio Office of Community Services Ohio Utilities Protection Service (OUPS): "Call before you dig" Energy American Municipal Power-Ohio   Energy Information Administration Federal Energy

How to Testify at a PUCO Public Hearing

The public hearing process allows consumers to comment on a pending case before the Public Utilities Commission of Ohio (PUCO). The public hearing is a formal proceeding, not an informal meeting. Depending on the type of case, public hearings may be scheduled by the PUCO at the PUCO’s offices, or in a utility

Dayton Power & Light‘s Electric Security Plan
Dayton Power & Light‘s Electric Security Plan
March 5, 2012
Aqua Ohio water rate case
Distributed Generation: Generating Your Own Electricity

An electric customer can shave the “peak” off the power they would otherwise buy on a hot summer day--or when electricity prices are too high, by using a customer-owned generator .  Self generation  is also an option for customers who prefer to use renewable energy from the sun, wind or  biomass -based fuels.

Columbia Gas of Ohio Standard Choice Offer

Beginning in April 2010, Columbia Gas of Ohio will change the way it buys natural gas for customers who have not selected an alternative natural gas supplier or enrolled with a government aggregation buying group. The changes will not affect

Governmental Energy Aggregation: Local Community Buying Power
Distributed Generation Contact Information
Wind Power: How to Generate in Ohio

Options for wind energy in Ohio Are you thinking of installing a small wind energy project for your own not-for-profit use? If so, you may qualify as a “customer-owned small wind generator.” Are you planning to develop a commercial project for profit that will allow others to enjoy the benefits of renewable wind

Electric Power Outages: A PUCO Guide to Being Prepared
Electric Power Outages: A PUCO Guide to Being Prepared

The PUCO has some suggestions and answers to frequently asked questions if weather events should occur and cause a service interruption.

Energy Assistance Programs: Help with Paying Your Utility Bills

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of your heating bill and/or a set amount based on your income to be paid each month. Eligibility for these programs is usually based on household income. Home Energy Assistance Program (HEAP)   Percentage of

Duke Energy Ohio's Natural Gas Distribution Rate Case

On July 9, 2012, Duke Energy Ohio filed an application with the Public Utilities Commission of Ohio (PUCO) to increase rates for natural gas distribution service. Four local public hearings have been scheduled to allow the public an opportunity to provide testimony on the company’s application.

Moving in Ohio: Know your rights when hiring a moving company

Congratulations on your move! When hiring a moving company, you have rights guaranteed by law and enforced by the PUCO. When planning a move, and hiring a moving company, you should know your rights regarding: estimates, bill of lading, insurance coverage and claims .

Federal Poverty Guidelines

A number of  assistance programs  are available to help income-eligible Ohioans pay their utility bills.  Eligibility typically is based on total household income as a percentage of the 2013 federal poverty guidelines.  Below are several of the limits commonly used. 

Green Pricing Programs
Dominion East Ohio Standard Choice Offer and Standard Service Offer
Gas Cost Recovery (GCR): How it Affects Your Natural Gas Bill

What is the Gas Cost Recovery? The Gas Cost Recovery (GCR) is the actual cost of natural gas that a local distribution company (LDC) pays to purchase natural gas for your use. That cost is then passed through to you on a dollar-for-dollar basis with no mark-up or profit to the LDC. Only the actual costs of the

Guide to Establishing Utility Services

Moving into a new home or apartment can be an exciting but hectic time. One aspect of moving that can be overwhelming for some is establishing utility services including  electric ,  natural gas ,  telephone , and  water service. How long will it take to install service? What options are available? Who do