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Consumer Topics

March 5, 2012
Ohio American / Aqua Ohio Water Rate Case
Dayton Power & Light‘s Electric Security Plan
Dayton Power & Light‘s Electric Security Plan
Federal Poverty Guidelines

A number of  assistance programs  are available to help income-eligible Ohioans pay their utility bills.  Eligibility typically is based on total household income as a percentage of the 2013 federal poverty guidelines.  Below are several of the limits commonly used. 

Choosing an Electric Supplier

With electric choice in Ohio, you may be able to choose the electric supplier that provides the generation of your electricity. If you choose a new electric supplier, your local electric utility will continue to deliver the electricity to your home, and you should continue to call your local electric utility if

Green Pricing Programs
Vectren Energy Delivery of Ohio's Standard Choice Offer

Beginning in October 2008, Vectren Energy Delivery of Ohio has changed the way it buys natural gas for customers who have not selected an alternative natural gas supplier. The changes do not affect customers that have enrolled with a supplier under the Energy Choice program. What has changed? Under a new pilot

Dominion East Ohio Standard Choice Offer and Standard Service Offer
Gas Cost Recovery (GCR): How it Affects Your Natural Gas Bill

What is the Gas Cost Recovery? The Gas Cost Recovery (GCR) is the actual cost of natural gas that a local distribution company (LDC) pays to purchase natural gas for your use. That cost is then passed through to you on a dollar-for-dollar basis with no mark-up or profit to the LDC. Only the actual costs of the

Guide to Establishing Utility Services

Moving into a new home or apartment can be an exciting but hectic time. One aspect of moving that can be overwhelming for some is establishing utility services including  electric ,  natural gas ,  telephone , and  water service. How long will it take to install service? What options are available? Who do

Legislative Testimony

2009 September 29 Commissioner Ronda Hartman Fergus's testimony before the Senate Energy and Public Utilties Committee regarding Senate Bill 162 Commissioner Ronda Hartman Fergus's testimony before the House Public Utilities Committee regarding House Bill 276   May 26 PUCO Overview Testimony of Chairman

Changing Area Codes: What Consumers Should Know

Why do we need new area codes? Over the past decade, the importance of technology in everyday life has increased tremendously. Households no longer have a single phone for the whole family. Now, many households have multiple phone lines, cell phones, and Internet access. Businesses also require more phone lines and

Electricity and the Environment

The PUCO is the sole agency charged with regulating Ohio’s electric and  natural gas  utilities. Because energy issues often contain an environmental component, it is essential for the PUCO to maintain strong relationships with the  Ohio Environmental Protection Agency (OEPA) and the  Ohio Department of Natural

Electric Customers' Bill of Rights
Electric Customers' Bill of Rights

Learn some of the rights and responsibilities you have as an electric customer in Ohio, and the rules electric companies are required to follow.

Natural Gas Customers’ Bill of Rights

The Public Utilities Commission of Ohio (PUCO) is the state regulatory agency that has authority over investor-owned public utilities, including local natural gas companies. The PUCO regulates the rates customers pay for natural gas distribution, monitors the market-based rates charged for natural gas supplies and

Natural Gas Safety

Natural gas is used by more than 50 percent of American households as their main heating source. Natural gas is clean, efficient, and relatively safe. However, because there are potential dangers associated with natural gas usage, the PUCO recommends that consumers remember these safety tips. 

Winter Reconnect Order: Maintain Electric and Natural Gas Service

The Winter Reconnect Order is issued by the PUCO on an annual basis to allow natural gas and electric customers to maintain or restore their home heating service.

Energy and Water Conservation Tips

All households rely on utilities such as electric, natural gas, and water service to meet basic, everyday needs. Each day, you use these utilities to perform many daily tasks. As the price of energy continues to rise, so does the cost for these necessities, and many households are looking for ways to reduce the cost

How to Choose a Telephone Company

As new telephone technologies continue to emerge, there are more and more choices for consumers to pick from when it comes to telephone service. Gone are the days of just one telephone company providing service in an area. Now, competitive wireline telephone companies, wireless, Internet and cable providers are

Water Service in Ohio FAQ
Water Service in Ohio FAQ

The Public Utilities Commission of Ohio (PUCO) regulates investor-owned water companies throughout the state. Here are some of the more frequently asked questions regarding water service here in Ohio.

Links to other Government Agencies and Programs

Consumer Office of the Ohio Consumers' Counsel   Ohio Association of Community Action Agencies Ohio Office of Community Services Ohio Utilities Protection Service (OUPS): "Call before you dig" Energy American Municipal Power-Ohio   Energy Information Administration Federal Energy