Consumer Topics
- Do Not Call Registry: Preventing Unwanted Telemarketing Calls
Are you tired of your dinner or evening relaxation being interrupted by calls from telemarketers? You now have the power to take charge of the number of telemarketing calls you get at home. The Federal Communications Commission (FCC) and the Federal Trade Commission have implemented a national “do not call”
- Read More
- Duke Energy Ohio's Electric Distribution Rate Case
On July 9, 2012, Duke Energy Ohio filed an application with the Public Utilities Commission of Ohio (PUCO) to increase rates for electric distribution service. Four local public hearings have been scheduled to allow the public an opportunity to provide testimony on the company’s application.
- Read More
- Duke Energy Ohio's Electric Security Plan
History of Electric Deregulation in Ohio A law enacted in 1999 restructured Ohio’s electric industry by changing the way customers shop for electricity. The law, which took effect on Jan. 1, 2001, provided a five-year market development period. During this period, the utilities’ rates were frozen to allow a
- Read More
- Duke Energy Ohio's Natural Gas Distribution Rate Case
On July 9, 2012, Duke Energy Ohio filed an application with the Public Utilities Commission of Ohio (PUCO) to increase rates for natural gas distribution service. Four local public hearings have been scheduled to allow the public an opportunity to provide testimony on the company’s application.
- Read More
- Electric Customers' Bill of Rights
-
Learn some of the rights and responsibilities you have as an electric customer in Ohio, and the rules electric companies are required to follow.
- Read More
- Electric do not aggregate list
What is the Electric Do not Aggregate List? The Electric Do not Aggregate List contains the name, service address and identification numbers of Ohio electric utility customers that desire to remove themselves from the pool of customers eligible to participate in an electric opt-out governmental aggregation program.
- Read More
- Electric Industry Terms for Business Customers
As a small business, you rely on electricity to keep your shop up and running. Depending on what type of business you run, your electricity usage may be relatively low or extremely high. Regardless of your energy usage, it is important to understand the rates and charges on your bill to ensure you are paying the
- Read More
- Electric Overview
The electric industry consists of three main components: generation, transmission, and distribution. Senate Bill 3, passed by the Ohio General Assembly in 1999, allows Ohioans to choose the company that generates their electricity. This program is commonly referred to as electric choice. Generation providers are
- Read More
- Electric Power Outages: A PUCO Guide to Being Prepared
-
The PUCO has some suggestions and answers to frequently asked questions if weather events should occur and cause a service interruption.
- Read More
- Electric Safety
Electricity plays a vital part in everyday life. Using electricity, people can turn on lights, prepare meals, and complete home improvement projects. However, electricity is a very powerful force, and if proper safety measures are not taken, it can be extremely dangerous and even deadly. Accidents can be prevented
- Read More
- Electricity and the Environment
The PUCO is the sole agency charged with regulating Ohio’s electric and natural gas utilities. Because energy issues often contain an environmental component, it is essential for the PUCO to maintain strong relationships with the Ohio Environmental Protection Agency (OEPA) and the Ohio Department of Natural
- Read More
- Energy and Water Conservation Tips
All households rely on utilities such as electric, natural gas, and water service to meet basic, everyday needs. Each day, you use these utilities to perform many daily tasks. As the price of energy continues to rise, so does the cost for these necessities, and many households are looking for ways to reduce the cost
- Read More
- Energy Assistance Programs: Help with Paying Your Utility Bills
Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of your heating bill and/or a set amount based on your income to be paid each month. Eligibility for these programs is usually based on household income. Home Energy Assistance Program (HEAP) Percentage of
- Read More
- Energy, Jobs, Progress: Ohio Senate Bill 221
-
The PUCO has collected all the information you need to know about SB 221 in one handy spot.
- Read More
- Enhanced Emergency 9-1-1 Service
Ohio’s 9-1-1 systems Many Ohioans are familiar with the emergency 9-1-1 system and the security it provides citizens in emergency situations. In 1985, the Ohio General Assembly passed legislation that provided for the establishment of enhanced emergency 9-1-1 telephone service across the state. This service
- Read More
- Federal Poverty Guidelines
A number of assistance programs are available to help income-eligible Ohioans pay their utility bills. Eligibility typically is based on total household income as a percentage of the 2011 federal poverty guidelines. Below are several of the limits commonly used. 200% of the 2011 federal poverty level Size
- Read More
