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Consumer Topics

Stay connected with Lifeline

Lifeline Assistance makes basic local telephone service more affordable for income-eligible families across Ohio. Those who qualify could receive discounts for monthly telephone bills and/or installation costs of telephone service.

March 5, 2012
Aqua Ohio water rate case
Environmental Disclosure Information for Consumers
PUCO Community Outreach

Utility services can be a concern for many households and businesses. Whether it is having a question about a bill, needing information about assistance programs or wanting to know how to save money, many Ohioans are unsure of the available resources. As the state agency that regulates public utility services

Duke Energy Ohio's Electric Security Plan

History of Electric Deregulation in Ohio A law enacted in 1999 restructured Ohio’s electric industry by changing the way customers shop for electricity. The law, which took effect on Jan. 1, 2001, provided a five-year market development period. During this period, the utilities’ rates were frozen to allow a

Net Metering FAQ

Generating Your Own Electricity: Net Metering Interested in producing your own electricity?  Let us provide you with general information to assist you in making an informed decision. If you are an electric utility customer and are interested in generating your own electricity from renewable sources Ohio law allows

U.S. EPA’s clean power plan and next steps for Ohio

On June 2, 2014, the U. S. Environmental Protection Agency, under the authority of the Clean Air Act, proposed rules to reduce carbon pollution from existing electricity-generating power plants. Termed the Clean Power Plan, it requires each state to develop a unique state-specific plan to achieve carbon reduction targets by 2030.

Distributed Generation: Generating Your Own Electricity

An electric customer can shave the “peak” off the power they would otherwise buy on a hot summer day--or when electricity prices are too high, by using a customer-owned generator .  Self generation  is also an option for customers who prefer to use renewable energy from the sun, wind or  biomass -based fuels.

Ohio Relay Service

Ohio Relay Service What is the Ohio Relay Service? The Ohio Relay Service (ORS) provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech-disabled.  Specially trained Communication Assistants (CA's) process relay calls and stay on the line to relay conversations

Columbia Gas of Ohio Standard Choice Offer

Beginning in April 2010, Columbia Gas of Ohio will change the way it buys natural gas for customers who have not selected an alternative natural gas supplier or enrolled with a government aggregation buying group. The changes will not affect

Governmental Energy Aggregation: Local Community Buying Power
Natural Gas Pipeline Safety Compliance Actions
AEP-Ohio’s Electric Security Plan
AEP-Ohio’s Electric Security Plan
Distributed Generation Contact Information
Interconnection Checklist

Want to simplify the review of your interconnection application? Please take a few minutes to consider the following: Is your generating equipment (either by itself or as part of a group of generators) larger than 20 megawatts?  Please contact

Wind Power: How to Generate in Ohio

Options for wind energy in Ohio Are you thinking of installing a small wind energy project for your own not-for-profit use? If so, you may qualify as a “customer-owned small wind generator.” Are you planning to develop a commercial project for profit that will allow others to enjoy the benefits of renewable wind

Electric Power Outages: A PUCO Guide to Being Prepared
Electric Power Outages: A PUCO Guide to Being Prepared

The PUCO has some suggestions and answers to frequently asked questions if weather events should occur and cause a service interruption.

Understanding Your Natural Gas Bill

If you would like to see explanations of the different parts of your natural gas bill, the following links will take you to your local distribution company’s Web page explaining your bill. Duke Energy Ohio Columbia Gas of Ohio Dominion East Ohio Gas Vectren Energy Delivery of Ohio The following

Where does Ohio’s electricity come from?

In Ohio, the majority of our electricity is generated using nonrenewable resources like coal, natural gas, nuclear and petroleum. While these resources are found naturally in the earth and produce large amounts of electricity, nonrenewable resources take a long time to form, and there is a limited supply available

Energy Assistance Programs: Help with Paying Your Utility Bills

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of your heating bill and/or a set amount based on your income to be paid each month. Eligibility for these programs is usually based on household income. Home Energy Assistance Program (HEAP)   Percentage of