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Consumer Topics

Natural gas pipeline safety in Ohio

The PUCO is committed to ensuring the safe, reliable and environmentally sound operation of Ohio's natural gas pipeline system. PUCO investigators inspect each natural gas pipeline system in the state at least once every two years and review records and procedures implemented by utilities. When violations are detected, the PUCO orders corrective action and may assess fines and other penalties to ensure that Ohio’s natural gas pipeline systems continue to deliver natural gas safely and reliably.

Natural gas pipeline safety compliance actions
Call before you dig
Winter Reconnect Order: maintain electric and natural gas service

The Winter Reconnect Order is issued by the PUCO on an annual basis to allow natural gas and electric customers to maintain or restore their home heating service.

AEP Ohio’s electric security plan
Choosing an electric supplier

With electric choice in Ohio, you may be able to choose the electric supplier that provides the generation of your electricity. If you choose a new electric supplier, your local electric utility will continue to deliver the electricity to your home, and you should continue to call your local electric utility if

Railroad overview

A major rail center, Ohio has the fourth highest rail traffic in the country. This traffic must coexist with more than 7 million licensed drivers and 11 million registered motor vehicles. Since 1991, a partnership between the PUCO, the Ohio Rail Development Commission (ORDC), and the

Get help with a complaint

The PUCO can help resolve disputes between residential, business, and industrial consumers and regulated utility and moving companies. Before contacting the PUCO, you should  contact the utility  or  moving company  to give them the opportunity to resolve the dispute directly. There are four ways to contact the PUCO

Water and wastewater overview

Water and Wastewater Overview Water is essential to every form of life. Since less than 1 percent of fresh water is potable, or readily available for human consumption, it must be treated or purified before it can be consumed. To accomplish this, utility systems have been established to provide safe, clean water

100 Years and Counting: The History of the PUCO

100 years and counting: The history of the PUCO utility and transportation regulation began in Ohio in 1867 when the General Assembly established the Office of the Commissioner of Railroads and Telegraphs. With the advice and consent of the Senate, the governor appointed the commissioner for a two-year term.

Commercial motor vehicle inspection process

The Public Utilities Commission of Ohio (PUCO) and the Ohio State Highway Patrol work to ensure that commercial motor vehicles (CMV) are traveling safely throughout Ohio. PUCO inspectors regularly conduct safety inspections on CMVs. Each safety inspection follows a thorough process to make sure that the driver and

Video service regulation in Ohio

On June 25, 2007, Governor Strickland signed Senate Bill 117 , which created a new, state-issued video-authorization process to replace the local cable television franchise process.  The law gave the Ohio Department of Commerce jurisdiction over cable television providers who are granted state-issued video

Wireless local number portability: frequently asked questions

Telephone customers in many parts of Ohio are now able to transfer their telephone number when they switch from one wireless carrier to another or from their wireline carrier to a wireless carrier. This service is known as wireless local number portability (WLNP). What is WLNP? 

AEP's distribution rate case
Legislative Testimony

2009 September 29 Commissioner Ronda Hartman Fergus's testimony before the Senate Energy and Public Utilties Committee regarding Senate Bill 162 Commissioner Ronda Hartman Fergus's testimony before the House Public Utilities Committee regarding House Bill 276   May 26 PUCO Overview Testimony of Chairman

Duke Energy Ohio's Electric Security Plan

History of Electric Deregulation in Ohio A law enacted in 1999 restructured Ohio’s electric industry by changing the way customers shop for electricity. The law, which took effect on Jan. 1, 2001, provided a five-year market development period. During this period, the utilities’ rates were frozen to allow a

Changing Area Codes: What Consumers Should Know

Why do we need new area codes? Over the past decade, the importance of technology in everyday life has increased tremendously. Households no longer have a single phone for the whole family. Now, many households have multiple phone lines, cell phones, and Internet access. Businesses also require more phone lines and

Motor Carrier Overview

The PUCO’s Transportation Department, Motor Carrier Division is committed to improving road safety for Ohioans by ensuring the equitable service of commercial motor carriers and the safe operation of commercial motor vehicles (CMV) in Ohio. Motor carrier companies that transport for commerce and operate in Ohio must remain in compliance with all federal and state safety regulations.

Interconnection Checklist

Want to simplify the review of your interconnection application? Please take a few minutes to consider the following: Is your generating equipment (either by itself or as part of a group of generators) larger than 20 megawatts?  Please contact

Percentage of Income Payment Plan Plus (PIPP Plus)

The new and improved Percentage of Income Payment Plan, PIPP Plus, makes monthly payments more affordable on a year-round basis. And, when a PIPP Plus household pays the monthly PIPP Plus payment on-time and in-full, some of their old debt and the rest of that month's bill goes away in the form of a credit on their utility account.