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Consumer Topics

AEP's distribution rate case
Duke Energy Ohio's Electric Security Plan

History of Electric Deregulation in Ohio A law enacted in 1999 restructured Ohio’s electric industry by changing the way customers shop for electricity. The law, which took effect on Jan. 1, 2001, provided a five-year market development period. During this period, the utilities’ rates were frozen to allow a

Legislative Testimony

2009 September 29 Commissioner Ronda Hartman Fergus's testimony before the Senate Energy and Public Utilties Committee regarding Senate Bill 162 Commissioner Ronda Hartman Fergus's testimony before the House Public Utilities Committee regarding House Bill 276   May 26 PUCO Overview Testimony of Chairman

Interconnection Checklist

Want to simplify the review of your interconnection application? Please take a few minutes to consider the following: Is your generating equipment (either by itself or as part of a group of generators) larger than 20 megawatts?  Please contact

Percentage of Income Payment Plan Plus (PIPP Plus)

The new and improved Percentage of Income Payment Plan, PIPP Plus, makes monthly payments more affordable on a year-round basis. And, when a PIPP Plus household pays the monthly PIPP Plus payment on-time and in-full, some of their old debt and the rest of that month's bill goes away in the form of a credit on their utility account.

FirstEnergy's Electric Security Plan

An electric security plan (ESP) is a rate plan for the supply and pricing of electric generation service. FirstEnergy’s current ESP is in effect through May 2016. 

Net Metering FAQ

Generating Your Own Electricity: Net Metering Interested in producing your own electricity?  Let us provide you with general information to assist you in making an informed decision. If you are an electric utility customer and are interested in generating your own electricity from renewable sources Ohio law allows

Smart Grid in Ohio

Our nation’s electric power infrastructure that has served us so well for so long – also known as “the grid” – is rapidly running up against its limitations. Our lights may be on, but systemically, the risks associated with relying

Environmental Disclosure Information for Consumers
U.S. EPA’s clean power plan and next steps for Ohio

On June 2, 2014, the U. S. Environmental Protection Agency, under the authority of the Clean Air Act, proposed rules to reduce carbon pollution from existing electricity-generating power plants. Termed the Clean Power Plan, it requires each state to develop a unique state-specific plan to achieve carbon reduction targets by 2030.

AEP Ohio’s Electric Security Plan
Winter Reconnect Order: Maintain Electric and Natural Gas Service

The Winter Reconnect Order is issued by the PUCO on an annual basis to allow natural gas and electric customers to maintain or restore their home heating service.

Stay connected with Lifeline

Lifeline Assistance makes basic local telephone service more affordable for income-eligible families across Ohio. Those who qualify could receive discounts for monthly telephone bills and/or installation costs of telephone service.

Customer Service Phone Numbers for Major Utility Companies

Telephone AT&T (800) 660-1000 www.sbc.com/att CenturyTel (800) 201-4099 (residential customers) (800) 201-4102 (business customers) www.centurytel.com Cincinnati Bell (513) 565-2210 www.cincinnatibell.com Corecomm (888) 396-3040 (business customers) (877) 267-3266 (residential

Links to other Government Agencies and Programs

Consumer Office of the Ohio Consumers' Counsel   Ohio Association of Community Action Agencies Ohio Office of Community Services Ohio Utilities Protection Service (OUPS): "Call before you dig" Energy American Municipal Power-Ohio   Energy Information Administration Federal Energy

How to Testify at a PUCO Public Hearing

The public hearing process allows consumers to comment on a pending case before the Public Utilities Commission of Ohio (PUCO). The public hearing is a formal proceeding, not an informal meeting. Depending on the type of case, public hearings may be scheduled by the PUCO at the PUCO’s offices, or in a utility

Dayton Power & Light‘s Electric Security Plan
Dayton Power & Light‘s Electric Security Plan
March 5, 2012
Aqua Ohio water rate case
PUCO Community Outreach

Utility services can be a concern for many households and businesses. Whether it is having a question about a bill, needing information about assistance programs or wanting to know how to save money, many Ohioans are unsure of the available resources. As the state agency that regulates public utility services

Distributed Generation: Generating Your Own Electricity

An electric customer can shave the “peak” off the power they would otherwise buy on a hot summer day--or when electricity prices are too high, by using a customer-owned generator .  Self generation  is also an option for customers who prefer to use renewable energy from the sun, wind or  biomass -based fuels.