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Consumer Topics

Stay connected with Lifeline

Lifeline Assistance makes basic local telephone service more affordable for income-eligible families across Ohio. Those who qualify could receive discounts for monthly telephone bills and/or installation costs of telephone service.

Where does Ohio’s electricity come from?

In Ohio, the majority of our electricity is generated using nonrenewable resources like coal, natural gas, nuclear and petroleum. While these resources are found naturally in the earth and produce large amounts of electricity, nonrenewable resources take a long time to form, and there is a limited supply available

Ohio's rail grade crossing programs

Ohio is a national leader in terms of railroad operations. Ohio is home to 43 railroads that operate thousands of trains in Ohio every day over approximately 5,200 miles of track and 6,100 public grade crossings. The Public Utilities Commission of Ohio (PUCO) is the state agency with regulatory authority over

Water service in Ohio FAQ
Water service in Ohio FAQ

The Public Utilities Commission of Ohio (PUCO) regulates investor-owned water companies throughout the state. Here are some of the more frequently asked questions regarding water service here in Ohio.

Vectren Energy Delivery of Ohio's standard choice offer

Beginning in October 2008, Vectren Energy Delivery of Ohio has changed the way it buys natural gas for customers who have not selected an alternative natural gas supplier. The changes do not affect customers that have enrolled with a supplier under the Energy Choice program. What has changed? Under a new pilot

Understanding your landline telephone bill

Consumer confusion over telephone bills has contributed to the growth of slamming (changing a customer’s telephone provider without his/her permission), cramming (adding charges to a customer’s bill for services he/she did not authorize) and other types of telecommunications fraud. The following information will

Vectren Energy Delivery of Ohio's distribution rate

In January 2009, the Public Utilities Commission of Ohio (PUCO) adopted an agreement, arrived at between the parties in the case, which allows Vectren Energy Delivery of Ohio to increase the rates it charges for natural gas distribution service. The PUCO also ordered the company to implement a new “levelized”

U.S. EPA’s clean power plan and next steps for Ohio

On June 2, 2014, the U. S. Environmental Protection Agency, under the authority of the Clean Air Act, proposed rules to reduce carbon pollution from existing electricity-generating power plants. Termed the Clean Power Plan, it requires each state to develop a unique state-specific plan to achieve carbon reduction targets by 2030.

Utility solutions for Ohio businesses from the PUCO

Utility Solutions for Ohio businesses from the PUCO Have you ever had a problem with your business’ utility bill, wanted to know how your business can cut expenses by conserving energy or wondered what all the items mean on your business telephone bill? Managing operating expenses, including utility costs, is.

Understanding your natural gas bill

If you would like to see explanations of the different parts of your natural gas bill, the following links will take you to your local distribution company’s Web page explaining your bill. Duke Energy Ohio Columbia Gas of Ohio Dominion East Ohio Gas Vectren Energy Delivery of Ohio The following

Understanding your electric bill

For a detailed explanation of your electric bill, please click on the name of your local electric utility below. American Electric Power - Columbus Southern Power American Electric Power - Ohio Power Duke Energy Ohio Dayton Power and Light Company   The Illuminating Company

Smart grid in Ohio

Our nation’s electric power infrastructure that has served us so well for so long – also known as “the grid” – is rapidly running up against its limitations. Our lights may be on, but systemically, the risks associated with relying

Services and resources for business utility customers

Services and resources for business utility customers The Public Utilities Commission of Ohio (PUCO) can help resolve issues between business customers and utility companies under PUCO jurisdiction. The PUCO call center can mediate customer complaints, enforce regulatory rules and resolve service quality issues.

Rural call completion issues

Rural telephone companies and their customers throughout Ohio are experiencing what has become known as “rural call completion” problems. These customers have reported a variety of call completion issues, including calls not being connected.

Radioactive shipments and security

Radioactive shipments and security Approximately three million packages containing radioactive material are transported annually within the United States. Due to the effectiveness of transportation safety standards and regulations, no known deaths or serious injuries have resulted to transportation workers,

PUCO community outreach

Utility services can be a concern for many households and businesses. Whether it is having a question about a bill, needing information about assistance programs or wanting to know how to save money, many Ohioans are unsure of the available resources. As the state agency that regulates public utility services

Ohio Relay Service

Ohio Relay Service What is the Ohio Relay Service? The Ohio Relay Service (ORS) provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech-disabled.  Specially trained Communication Assistants (CA's) process relay calls and stay on the line to relay conversations

Net metering FAQ

Generating Your Own Electricity: Net Metering Interested in producing your own electricity?  Let us provide you with general information to assist you in making an informed decision. If you are an electric utility customer and are interested in generating your own electricity from renewable sources Ohio law allows

Natural gas safety

Natural gas is used by more than 50 percent of American households as their main heating source. Natural gas is clean, efficient and relatively safe. However, because there are potential dangers associated with natural gas usage, the PUCO recommends that consumers remember these safety tips. 

Natural gas pipeline safety in Ohio

The PUCO is committed to ensuring the safe, reliable and environmentally sound operation of Ohio's natural gas pipeline system. PUCO investigators inspect each natural gas pipeline system in the state at least once every two years and review records and procedures implemented by utilities. When violations are detected, the PUCO orders corrective action and may assess fines and other penalties to ensure that Ohio’s natural gas pipeline systems continue to deliver natural gas safely and reliably.