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Consumer Topics

Vectren Energy Delivery of Ohio's distribution rate

In January 2009, the Public Utilities Commission of Ohio (PUCO) adopted an agreement, arrived at between the parties in the case, which allows Vectren Energy Delivery of Ohio to increase the rates it charges for natural gas distribution service. The PUCO also ordered the company to implement a new “levelized”

Understanding your natural gas bill

If you would like to see explanations of the different parts of your natural gas bill, the following links will take you to your local distribution company’s Web page explaining your bill. Duke Energy Ohio Columbia Gas of Ohio Dominion East Ohio Gas Vectren Energy Delivery of Ohio The following

Natural gas overview

Natural Gas Overview Natural gas is the energy source most Ohioans use to heat their homes. Several separate and­­ distinct industries produce, transport, and distribute gas throughout Ohio . These segments are production companies, transmission companies, distribution companies, and marketers. The

Natural gas customers’ bill of rights

The Public Utilities Commission of Ohio (PUCO) is the state regulatory agency that has authority over investor-owned public utilities, including local natural gas companies. The PUCO regulates the rates customers pay for natural gas distribution, monitors the market-based rates charged for natural gas supplies and

Moving in Ohio: Know your rights when hiring a moving company

Congratulations on your move! When hiring a moving company, you have rights guaranteed by law and enforced by the PUCO. When planning a move, and hiring a moving company, you should know your rights regarding: estimates, bill of lading, insurance coverage and claims .

Call before you dig
Motor carrier post-inspection process

Motor Carrier Post-Inspection Process Driver/Vehicle Inspections The Public Utilities Commission of Ohio (PUCO) and the Ohio State Highway Patrol strive to perform thorough and fair motor carrier inspections to ensure safety on Ohio highways. Each safety inspection follows a thorough process to make sure the

Motor carrier overview

The PUCO’s Transportation Department, Motor Carrier Division is committed to improving road safety for Ohioans by ensuring the equitable service of commercial motor carriers and the safe operation of commercial motor vehicles (CMV) in Ohio. Motor carrier companies that transport for commerce and operate in Ohio must remain in compliance with all federal and state safety regulations.

Links to other government agencies and programs

Consumer Office of the Ohio Consumers' Counsel   Ohio Association of Community Action Agencies Ohio Office of Community Services Ohio Utilities Protection Service (OUPS): "Call before you dig" Energy American Municipal Power-Ohio   Energy Information Administration Federal Energy

Legislative testimony

2009 September 29 Commissioner Ronda Hartman Fergus's testimony before the Senate Energy and Public Utilties Committee regarding Senate Bill 162 Commissioner Ronda Hartman Fergus's testimony before the House Public Utilities Committee regarding House Bill 276   May 26 PUCO Overview Testimony of Chairman

Interconnection checklist

Want to simplify the review of your interconnection application? Please take a few minutes to consider the following: Is your generating equipment (either by itself or as part of a group of generators) larger than 20 megawatts?  Please contact

How to testify at a PUCO public hearing

The public hearing process allows consumers to comment on a pending case before the Public Utilities Commission of Ohio (PUCO). The public hearing is a formal proceeding, not an informal meeting. Depending on the type of case, public hearings may be scheduled by the PUCO at the PUCO’s offices, or in a utility

How to choose a telephone company

As new telephone technologies continue to emerge, there are more and more choices for consumers to pick from when it comes to telephone service. Gone are the days of just one telephone company providing service in an area. Now, competitive wireline telephone companies, wireless, Internet and cable providers are

Highway-rail grade crossings: 7 Steps for safety

Approach with care. Warn others that you are slowing down. Turn on 4-way flashers. Use pull-out lane if available. Prepare to stop. Turn off fans and radio and roll down windows. Locate your cell phone for use in emergency. Stop at least 15 feet, but not more than 50 feet, from nearest rail. Look and listen both

Guide to establishing utility services

Moving into a new home or apartment can be an exciting but hectic time. One aspect of moving that can be overwhelming for some is establishing utility services including  electric ,  natural gas ,  telephone , and  water service. How long will it take to install service? What options are available? Who do

Green pricing programs
Governmental energy aggregation: Local community buying power
Glossary of utility-related terms

9-1-1: An abbreviated dialing code that directs emergency calls to police, fire, and emergency services. 2-1-1: An abbreviated dialing code that directs callers to health and human services information and referral providers. 3-1-1: An abbreviated dialing code that directs non-emergency telephone calls to police,

Gas Cost Recovery (GCR): How it affects your natural gas bill

What is the Gas Cost Recovery? The Gas Cost Recovery (GCR) is the actual cost of natural gas that a local distribution company (LDC) pays to purchase natural gas for your use. That cost is then passed through to you on a dollar-for-dollar basis with no mark-up or profit to the LDC. Only the actual costs of the

FirstEnergy’s all-electric rate

What is an all electric rate? During the energy crisis of the 1970s, FirstEnergy implemented several rates designed to promote the use of electricity. Since that time, customers who lived in all electric homes purchased electricity at a discount. When