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Consumer Topics

Environmental disclosure information for consumers
Glossary of utility-related terms

9-1-1: An abbreviated dialing code that directs emergency calls to police, fire, and emergency services. 2-1-1: An abbreviated dialing code that directs callers to health and human services information and referral providers. 3-1-1: An abbreviated dialing code that directs non-emergency telephone calls to police,

Electric power outages: A PUCO guide to being prepared
Electric power outages: A PUCO guide to being prepared

While the electric distribution system in Ohio is typically safe and reliable, service interruptions can result from weather conditions such as thunderstorms, high winds, or snow storms. The PUCO has some suggestions and answers to frequently asked questions if weather events should occur and cause a service interruption.

Rate case process

This information discusses Ohio’s utility ratemaking process and how the Public Utilities Commission of Ohio (PUCO) determines the rates to be charged by a public utility.  Rate Case Proceeding When a utility company files an application for a rate increase with the PUCO, it must include the rationale for the

Home warranties
Telephone network transition
Telephone network transition

The telecommunications industry is rapidly changing across America. In an effort to transition Ohio’s telecommunications industry to new and advanced technologies, the network transition law, House Bill 64, requires the PUCO to establish a collaborative process to address the Internet-protocol transition.

FirstEnergy's electric security plan

An electric security plan (ESP) is a rate plan for the supply and pricing of electric generation service. FirstEnergy’s current ESP is in effect through May 2016. 

U.S. EPA’s clean power plan

On Aug. 3, 2015, the United States Environmental Protection Agency (U.S. EPA) issued final regulations on carbon emission reductions from steam electric and natural gas fired generating units under Clean Air Act section 111(d).

Winter Reconnect Order: Maintain electric and natural gas service

The Winter Reconnect Order is issued by the PUCO on an annual basis to allow natural gas and electric customers to maintain or restore their home heating service.

Understanding your electric bill

For a detailed explanation of your electric bill, please click on the name of your local electric utility below. American Electric Power - Columbus Southern Power American Electric Power - Ohio Power Duke Energy Ohio Dayton Power and Light Company   The Illuminating Company

How does Ohio generate electricity?

In Ohio, electricity is mainly generated using resources like coal, natural gas and nuclear. While these resources are found naturally in the earth and produce large amounts of electricity, nonrenewable resources take a long time to form, and there is a limited supply available for people to use for power generation. 

September 1, 2015
Underground damage prevention enforcement
Underground damage prevention enforcement

A new state law recently gave the PUCO jurisdiction to enforce safe digging laws.

Stay connected with Lifeline

Lifeline Assistance makes basic local telephone service more affordable for income-eligible families across Ohio. Those who qualify could receive discounts for monthly telephone bills and/or installation costs of telephone service.

Electric do not aggregate list

What is the Electric Do not Aggregate List? The Electric Do not Aggregate List contains the name, service address and identification numbers of Ohio electric utility customers that desire to remove themselves from the pool of customers eligible to participate in an electric opt-out governmental aggregation program.

AEP's distribution rate case
Choosing a natural gas supplier

Under customer choice programs for Duke Energy, Columbia Gas of Ohio, Dominion East Ohio and Vectren Energy Delivery of Ohio, you may choose your natural gas supplier. Your local natural gas utility will continue to deliver the gas to your home or business. If you are considering switching natural gas suppliers,

Natural gas safety

Natural gas is used by more than 50 percent of American households as their main heating source. Natural gas is clean, efficient and relatively safe. However, because there are potential dangers associated with natural gas usage, the PUCO recommends that consumers remember these safety tips. 

Natural gas pipeline safety in Ohio

The PUCO is committed to ensuring the safe, reliable and environmentally sound operation of Ohio's natural gas pipeline system. PUCO investigators inspect each natural gas pipeline system in the state at least once every two years and review records and procedures implemented by utilities. When violations are detected, the PUCO orders corrective action and may assess fines and other penalties to ensure that Ohio’s natural gas pipeline systems continue to deliver natural gas safely and reliably.

Dominion East Ohio’s distribution rate
Columbia Gas of Ohio’s distribution rate

In December 2008, the Public Utilities Commission of Ohio (PUCO) adopted an agreement, arrived at between the parties in the case that allows Columbia Gas of Ohio to increase the rates it charges for natural gas distribution service. The PUCO also approved the company’s proposal to implement a new “levelized”