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Consumer Topics

U.S. EPA’s clean power plan

On Aug. 3, 2015, the United States Environmental Protection Agency (U.S. EPA) issued final regulations on carbon emission reductions from steam electric and natural gas fired generating units under Clean Air Act section 111(d).

How does Ohio generate electricity?

In Ohio, electricity is mainly generated using resources like coal, natural gas and nuclear. While these resources are found naturally in the earth and produce large amounts of electricity, nonrenewable resources take a long time to form, and there is a limited supply available for people to use for power generation. 

Environmental disclosure information for consumers
Electric power outages: A PUCO guide to being prepared
Electric power outages: A PUCO guide to being prepared

While the electric distribution system in Ohio is typically safe and reliable, service interruptions can result from weather conditions such as thunderstorms, high winds, or snow storms. The PUCO has some suggestions and answers to frequently asked questions if weather events should occur and cause a service interruption.

September 1, 2015
Underground damage prevention enforcement
Underground damage prevention enforcement

A new state law recently gave the PUCO jurisdiction to enforce safe digging laws.

Stay connected with Lifeline

Lifeline Assistance makes basic local telephone service more affordable for income-eligible families across Ohio. Those who qualify could receive discounts for monthly telephone bills and/or installation costs of telephone service.

Electric do not aggregate list

What is the Electric Do not Aggregate List? The Electric Do not Aggregate List contains the name, service address and identification numbers of Ohio electric utility customers that desire to remove themselves from the pool of customers eligible to participate in an electric opt-out governmental aggregation program.

AEP's distribution rate case
Choosing a natural gas supplier

Under customer choice programs for Duke Energy, Columbia Gas of Ohio, Dominion East Ohio and Vectren Energy Delivery of Ohio, you may choose your natural gas supplier. Your local natural gas utility will continue to deliver the gas to your home or business. If you are considering switching natural gas suppliers,

Natural gas safety

Natural gas is used by more than 50 percent of American households as their main heating source. Natural gas is clean, efficient and relatively safe. However, because there are potential dangers associated with natural gas usage, the PUCO recommends that consumers remember these safety tips. 

Natural gas pipeline safety in Ohio

The PUCO is committed to ensuring the safe, reliable and environmentally sound operation of Ohio's natural gas pipeline system. PUCO investigators inspect each natural gas pipeline system in the state at least once every two years and review records and procedures implemented by utilities. When violations are detected, the PUCO orders corrective action and may assess fines and other penalties to ensure that Ohio’s natural gas pipeline systems continue to deliver natural gas safely and reliably.

FirstEnergy's electric security plan

An electric security plan (ESP) is a rate plan for the supply and pricing of electric generation service. FirstEnergy’s current ESP is in effect through May 2016. 

Telephone network transition
Telephone network transition

The telecom industry is transitioning away from copper-base networks and towards more advanced and innovative technologies, ultimately meaning better services for consumers. Learn how the PUCO is ensuring no Ohioan is left behind and without adequate service.

Dominion East Ohio’s distribution rate
Columbia Gas of Ohio’s distribution rate

In December 2008, the Public Utilities Commission of Ohio (PUCO) adopted an agreement, arrived at between the parties in the case that allows Columbia Gas of Ohio to increase the rates it charges for natural gas distribution service. The PUCO also approved the company’s proposal to implement a new “levelized”

Glossary of utility-related terms

9-1-1: An abbreviated dialing code that directs emergency calls to police, fire, and emergency services. 2-1-1: An abbreviated dialing code that directs callers to health and human services information and referral providers. 3-1-1: An abbreviated dialing code that directs non-emergency telephone calls to police,

Smart grid in Ohio

Our nation’s electric power infrastructure that has served us so well for so long – also known as “the grid” – is rapidly running up against its limitations. Our lights may be on, but systemically, the risks associated with relying

100 Years and counting: The history of the PUCO

100 years and counting: The history of the PUCO utility and transportation regulation began in Ohio in 1867 when the General Assembly established the Office of the Commissioner of Railroads and Telegraphs. With the advice and consent of the Senate, the governor appointed the commissioner for a two-year term.

Choosing an electric supplier

With electric choice in Ohio, you may be able to choose the electric supplier that provides the generation of your electricity. If you choose a new electric supplier, your local electric utility will continue to deliver the electricity to your home, and you should continue to call your local electric utility if

Consumer guide to internet phone service

Voice and other telecommunications services traditionally carried over the public telephone network are now being offered using Internet technology. If you are considering these services, commonly known as Voice over Internet Protocol (VoIP), the frequently asked questions below provide useful information that may