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Consumer Topics

100 Years and counting: The history of the PUCO

100 years and counting: The history of the PUCO utility and transportation regulation began in Ohio in 1867 when the General Assembly established the Office of the Commissioner of Railroads and Telegraphs. With the advice and consent of the Senate, the governor appointed the commissioner for a two-year term.

2-1-1, 3-1-1, 4-1-1, and 7-1-1: Community assistance and useful information at your fingertips

2-1-1 and 3-1-1 2-1-1 is the nationwide abbreviated dialing code for free access to health and human service agencies’ information. 3-1-1 is the nationwide abbreviated dialing code for non-emergency police and government agencies. How 2-1-1 and 3-1-1 Work Calls to 2-1-1 are free and are routed by the local

AEP Ohio’s electric security plan
AEP's distribution rate case
March 5, 2012
Aqua Ohio water rate case
Basic local exchange service

The Public Utilities Commission of Ohio (PUCO) is a state agency that has authority over some aspects of the service provided by your local telephone company. When you sign up for service, the company must provide the terms and conditions

Basics for hazardous materials carriers

The Public Utilities Commission of Ohio (PUCO) is committed to improving commercial motor vehicle safety and ensuring quality, equitable service for Ohioans. The PUCO registers more than 2,500 hazardous materials transporters each year and works to ensure carriers are safely transporting these commodities on Ohio’s

Budget billing for natural gas and electric service

Fluctuating energy prices can have a dramatic influence on monthly energy bills. In addition to following conservation tips and considering competitive supplier options, consumers can take advantage of budget billing to offset increased energy costs for heating during the winter months and cooling during the summer

Call before you dig
Changing area codes: What consumers should know

Why do we need new area codes? Over the past decade, the importance of technology in everyday life has increased tremendously. Households no longer have a single phone for the whole family. Now, many households have multiple phone lines, cell phones, and Internet access. Businesses also require more phone lines and

Choosing a natural gas supplier

Under customer choice programs for Duke Energy, Columbia Gas of Ohio, Dominion East Ohio and Vectren Energy Delivery of Ohio, you may choose your natural gas supplier. Your local natural gas utility will continue to deliver the gas to your home or business. If you are considering switching natural gas suppliers,

Choosing an electric supplier

With electric choice in Ohio, you may be able to choose the electric supplier that provides the generation of your electricity. If you choose a new electric supplier, your local electric utility will continue to deliver the electricity to your home, and you should continue to call your local electric utility if

Columbia Gas of Ohio nonresidential natural gas rates
Columbia Gas of Ohio Standard Choice Offer

Beginning in April 2010, Columbia Gas of Ohio will change the way it buys natural gas for customers who have not selected an alternative natural gas supplier or enrolled with a government aggregation buying group. The changes will not affect

Columbia Gas of Ohio’s Distribution Rate

In December 2008, the Public Utilities Commission of Ohio (PUCO) adopted an agreement, arrived at between the parties in the case that allows Columbia Gas of Ohio to increase the rates it charges for natural gas distribution service. The PUCO also approved the company’s proposal to implement a new “levelized”

Commercial motor vehicle inspection process

The Public Utilities Commission of Ohio (PUCO) and the Ohio State Highway Patrol work to ensure that commercial motor vehicles (CMV) are traveling safely throughout Ohio. PUCO inspectors regularly conduct safety inspections on CMVs. Each safety inspection follows a thorough process to make sure that the driver and

Commissioner appointment process

The Public Utilities Commission of Ohio (PUCO) is comprised of five commissioners appointed to rotating, five-year terms by the governor. Terms typically begin in April. One seat on the Commission becomes available each year, and any Ohioan who is not employed by a public utility and does not have a financial

Consumer guide to internet phone service

Voice and other telecommunications services traditionally carried over the public telephone network are now being offered using Internet technology. If you are considering these services, commonly known as Voice over Internet Protocol (VoIP), the frequently asked questions below provide useful information that may

Customer service phone numbers for major utility companies

Telephone AT&T (800) 660-1000 www.sbc.com/att CenturyTel (800) 201-4099 (residential customers) (800) 201-4102 (business customers) www.centurytel.com Cincinnati Bell (513) 565-2210 www.cincinnatibell.com Corecomm (888) 396-3040 (business customers) (877) 267-3266 (residential

Dayton Power & Light‘s Electric Security Plan
Dayton Power & Light‘s Electric Security Plan