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Consumer Topics

Video service regulation in Ohio

On June 25, 2007, Governor Strickland signed Senate Bill 117 , which created a new, state-issued video-authorization process to replace the local cable television franchise process.  The law gave the Ohio Department of Commerce jurisdiction over cable television providers who are granted state-issued video

Understanding your electric bill

For a detailed explanation of your electric bill, please click on the name of your local electric utility below. American Electric Power - Columbus Southern Power American Electric Power - Ohio Power Duke Energy Ohio Dayton Power and Light Company   The Illuminating Company

Hazardous materials incident investigations

The Public Utilities Commission of Ohio (PUCO) is the regulatory agency responsible for the safe transportation of hazardous materials by rail and commercial motor vehicles within Ohio. Compliance enforcement is accomplished through registration of hazardous material carriers, company on-site audits, vehicle roadside

Legislative testimony

2009 September 29 Commissioner Ronda Hartman Fergus's testimony before the Senate Energy and Public Utilties Committee regarding Senate Bill 162 Commissioner Ronda Hartman Fergus's testimony before the House Public Utilities Committee regarding House Bill 276   May 26 PUCO Overview Testimony of Chairman

AEP's distribution rate case
Wireless local number portability: Frequently asked questions

Telephone customers in many parts of Ohio are now able to transfer their telephone number when they switch from one wireless carrier to another or from their wireline carrier to a wireless carrier. This service is known as wireless local number portability (WLNP). What is WLNP? 

Telephone savings tips

Telephone Savings Tips Check to see if there are any other local telephone companies offering service in your area. You may be able to obtain telephone service from a provider other than your traditional or incumbent telephone company. If you are considering switching telephone service providers, make sure you

Telecommunications overview

Telecommunications Overview The telecommunications industry is a system of switches and lines that interconnect to provide communication between multiple parties. Today, the telecommunications industry includes local telephone service, long distance telephone service, wireless telephone service, paging service,

Safe drinking water

Safe Drinking Water Water is a limited resource. Although nearly 80 percent of the Earth’s surface is covered by water, less than one percent of that water is fresh. Even fresh water must be treated or purified before it can be consumed. The clean water you consume is produced and delivered by your water

Reading your natural gas meter

Reading your own meter is one of the easiest ways to ensure that you are paying only for the natural gas you use. It is simple to do, and most companies will let you submit your meter reading over the phone or through the Internet. Most natural gas companies attempt to obtain an actual meter reading every other

PUCO civil forfeiture program

PUCO Civil Forfeiture Program Ensuring safe commercial transportation throughout Ohio is a priority of the Public Utilities Commission of Ohio (PUCO). One way this is achieved is through developing consumer protection and safety regulations and monitoring motor carriers for compliance with the proper federal and

New Entrant Motor Carrier Safety Program

New Entrant Motor Carrier Program Safety Audit The New Entrant Motor Carrier Safety Program, administered by the Public Utilities Commission of Ohio (PUCO), is designed to help new motor carrier operations understand the complex federal and state regulations that motor carriers are required to follow. This program

Motor carrier compliance reviews

Motor Carrier Compliance Reviews One of the motor carrier regulatory duties of the Public Utilities Commission of Ohio (PUCO) is to conduct compliance reviews of motor carriers to ensure they are operating safely and responsibly. These reviews are conducted in conjunction with the Federal Motor Carrier Safety

Basics for hazardous materials carriers

The Public Utilities Commission of Ohio (PUCO) is committed to improving commercial motor vehicle safety and ensuring quality, equitable service for Ohioans. The PUCO registers more than 2,500 hazardous materials transporters each year and works to ensure carriers are safely transporting these commodities on Ohio’s

Basic local exchange service

The Public Utilities Commission of Ohio (PUCO) is a state agency that has authority over some aspects of the service provided by your local telephone company. When you sign up for service, the company must provide the terms and conditions

How to generate wind power in Ohio

Options for wind energy in Ohio Are you thinking of installing a small wind energy project for your own not-for-profit use? If so, you may qualify as a “customer-owned small wind generator.” Are you planning to develop a commercial project for profit that will allow others to enjoy the benefits of renewable wind

Understanding telephone scams: Slamming and cramming
Moving 'to do' list

The checklist below covers many of the tasks you may need to do before you move, depending on how far you'll be moving.

Environmental disclosure information for consumers
Distributed generation contact information