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Consumer Topics

Consumer guide to internet phone service

Voice and other telecommunications services traditionally carried over the public telephone network are now being offered using Internet technology. If you are considering these services, commonly known as Voice over Internet Protocol (VoIP), the frequently asked questions below provide useful information that may

Know your rights when hiring a moving company

Congratulations on your move! When hiring a moving company, you have rights guaranteed by law and enforced by the PUCO. When planning a move, and hiring a moving company, you should know your rights regarding: estimates, bill of lading, insurance coverage and claims .

Links to other government agencies and programs

Consumer Office of the Ohio Consumers' Counsel   Ohio Association of Community Action Agencies Ohio Office of Community Services Ohio Utilities Protection Service (OUPS): "Call before you dig" Energy American Municipal Power-Ohio   Energy Information Administration Federal Energy

Federal poverty guidelines

A number of  assistance programs  are available to help income-eligible Ohioans pay their utility bills.  Eligibility typically is based on total household income as a percentage of the 2013 federal poverty guidelines.  Below are several of the limits commonly used. 

AEP Ohio’s electric security plan
Motor carrier overview

The PUCO’s Transportation Department, Motor Carrier Division is committed to improving road safety for Ohioans by ensuring the equitable service of commercial motor carriers and the safe operation of commercial motor vehicles (CMV) in Ohio. Motor carrier companies that transport for commerce and operate in Ohio must remain in compliance with all federal and state safety regulations.

PUCO civil forfeiture program

PUCO Civil Forfeiture Program Ensuring safe commercial transportation throughout Ohio is a priority of the Public Utilities Commission of Ohio (PUCO). One way this is achieved is through developing consumer protection and safety regulations and monitoring motor carriers for compliance with the proper federal and

FirstEnergy's electric security plan

An electric security plan (ESP) is a rate plan for the supply and pricing of electric generation service. FirstEnergy’s current ESP is in effect through May 2016. 

Video service regulation in Ohio

On June 25, 2007, Governor Strickland signed Senate Bill 117 , which created a new, state-issued video-authorization process to replace the local cable television franchise process.  The law gave the Ohio Department of Commerce jurisdiction over cable television providers who are granted state-issued video

Understanding your electric bill

For a detailed explanation of your electric bill, please click on the name of your local electric utility below. American Electric Power - Columbus Southern Power American Electric Power - Ohio Power Duke Energy Ohio Dayton Power and Light Company   The Illuminating Company

Hazardous materials incident investigations

The Public Utilities Commission of Ohio (PUCO) is the regulatory agency responsible for the safe transportation of hazardous materials by rail and commercial motor vehicles within Ohio. Compliance enforcement is accomplished through registration of hazardous material carriers, company on-site audits, vehicle roadside

Legislative testimony

2009 September 29 Commissioner Ronda Hartman Fergus's testimony before the Senate Energy and Public Utilties Committee regarding Senate Bill 162 Commissioner Ronda Hartman Fergus's testimony before the House Public Utilities Committee regarding House Bill 276   May 26 PUCO Overview Testimony of Chairman

AEP's distribution rate case
Wireless local number portability: Frequently asked questions

Telephone customers in many parts of Ohio are now able to transfer their telephone number when they switch from one wireless carrier to another or from their wireline carrier to a wireless carrier. This service is known as wireless local number portability (WLNP). What is WLNP? 

Telephone savings tips

Telephone Savings Tips Check to see if there are any other local telephone companies offering service in your area. You may be able to obtain telephone service from a provider other than your traditional or incumbent telephone company. If you are considering switching telephone service providers, make sure you

Telecommunications overview

Telecommunications Overview The telecommunications industry is a system of switches and lines that interconnect to provide communication between multiple parties. Today, the telecommunications industry includes local telephone service, long distance telephone service, wireless telephone service, paging service,

Safe drinking water

Safe Drinking Water Water is a limited resource. Although nearly 80 percent of the Earth’s surface is covered by water, less than one percent of that water is fresh. Even fresh water must be treated or purified before it can be consumed. The clean water you consume is produced and delivered by your water

Reading your natural gas meter

Reading your own meter is one of the easiest ways to ensure that you are paying only for the natural gas you use. It is simple to do, and most companies will let you submit your meter reading over the phone or through the Internet. Most natural gas companies attempt to obtain an actual meter reading every other

New Entrant Motor Carrier Safety Program

New Entrant Motor Carrier Program Safety Audit The New Entrant Motor Carrier Safety Program, administered by the Public Utilities Commission of Ohio (PUCO), is designed to help new motor carrier operations understand the complex federal and state regulations that motor carriers are required to follow. This program

Motor carrier compliance reviews

Motor Carrier Compliance Reviews One of the motor carrier regulatory duties of the Public Utilities Commission of Ohio (PUCO) is to conduct compliance reviews of motor carriers to ensure they are operating safely and responsibly. These reviews are conducted in conjunction with the Federal Motor Carrier Safety