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Consumer Topics

NOPEC aggregation FAQ
November 8, 2016
NOPEC aggregation FAQ

Recent news of NOPEC and FirstEnergy Solutions ending their electric governmental aggregation agreement on Jan. 1, 2017 may have you scratching your head. Fear not! Here are some helpful frequently asked questions.

Submetering frequently asked questions
December 7, 2016
Submetering frequently asked questions

Submetering is the practice whereby an entity such as a landlord, condominium association, submetering company or other entity purchases utility service from a regulated public utility and resells or redistributes the services to its tenants or other customers.

Budget billing for natural gas and electric service

Fluctuating energy prices can have a dramatic influence on monthly energy bills. In addition to following conservation tips and considering competitive supplier options, consumers can take advantage of budget billing to offset increased energy costs for heating during the winter months and cooling during the summer

February 3, 2017
Environmental disclosure information for consumers
February 2, 2017
The Dayton Power and Light Company's electric security plan III
December 19, 2016
Aqua Ohio rate case 2016

In May 2016, Aqua Ohio filed an application with the PUCO to increase the rates it charges customers for water service.

Understanding your natural gas bill

If you would like to see explanations of the different parts of your natural gas bill, the following links will take you to your local distribution company’s Web page explaining your bill. Duke Energy Ohio Columbia Gas of Ohio Dominion East Ohio Gas Vectren Energy Delivery of Ohio The following

December 2, 2016
Stay connected with Lifeline

Lifeline Assistance makes basic local telephone service more affordable for income-eligible families across Ohio. Those who qualify could receive discounts for monthly telephone bills and/or installation costs of telephone service.

Telephone network transition
May 24, 2016
Telephone network transition

The telecommunications industry is rapidly changing across America. In an effort to transition Ohio’s telecommunications industry to new and advanced technologies, the network transition law, House Bill 64, requires the PUCO to establish a collaborative process to address the Internet-protocol transition.

AEP Ohio's electric security plan III extension
December 1, 2016
AEP Ohio's electric security plan III extension

In November 2016, AEP Ohio filed a proposal to modify and extend its current ESP through May 2024. The PUCO approved the current ESP in February 2015, and it is set to expire in May 2018.

Winter Reconnect Order: Maintain electric and natural gas service
Winter Reconnect Order: Maintain electric and natural gas service

The Winter Reconnect Order allows customers who have had their home heating service disconnected for nonpayment or who have been threatened with disconnection the opportunity to pay a maximum of $175, plus a reconnection fee, to restore or maintain their utility service.

January 21, 2016
U.S. EPA's clean power plan

On Aug. 3, 2015, the United States Environmental Protection Agency (U.S. EPA) issued final regulations on carbon emission reductions from steam electric and natural gas fired generating units under Clean Air Act section 111(d).

November 3, 2016
AEP Ohio power purchase agreement rider

In February 2015, the PUCO approved AEP Ohio’s electric security plan (ESP) for the term of June 1, 2015 through May 31, 2018. In its opinion and order, the Commission approved the establishment of a power purchase agreement (PPA) rider, set at an initial rate of zero.

Governmental energy aggregation: Local community buying power
Natural gas pipeline safety compliance actions
November 3, 2016
AEP Ohio's electric security plan
Percentage of Income Payment Plan Plus (PIPP Plus)

The new and improved Percentage of Income Payment Plan, PIPP Plus, makes monthly payments more affordable on a year-round basis. And, when a PIPP Plus household pays the monthly PIPP Plus payment on-time and in-full, some of their old debt and the rest of that month's bill goes away in the form of a credit on their utility account.

Electric power outages: A PUCO guide to being prepared
Electric power outages: A PUCO guide to being prepared

While the electric distribution system in Ohio is typically safe and reliable, service interruptions can result from weather conditions such as thunderstorms, high winds, or snow storms. The PUCO has some suggestions and answers to frequently asked questions if weather events should occur and cause a service interruption.

Energy assistance programs: Help with paying your utility bills

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of your heating bill and/or a set amount based on your income to be paid each month. Eligibility for these programs is usually based on household income. Home Energy Assistance Program (HEAP)   Percentage of

October 17, 2016
How does Ohio generate electricity?

In Ohio, electricity is mainly generated using resources like coal, natural gas and nuclear. While these resources are found naturally in the earth and produce large amounts of electricity, nonrenewable resources take a long time to form, and there is a limited supply available for people to use for power generation.