Subscribe to email notifications Follow the PUCO on Facebook Follow the PUCO on Twitter

Consumer Topics

Energy, Jobs, Progress: Ohio Senate Bill 221
Energy, Jobs, Progress: Ohio Senate Bill 221

The PUCO has collected all the information you need to know about SB 221 in one handy spot.  

Energy assistance programs: Help with paying your utility bills

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of your heating bill and/or a set amount based on your income to be paid each month. Eligibility for these programs is usually based on household income. Home Energy Assistance Program (HEAP)   Percentage of

Energy and Water Conservation Tips

All households rely on utilities such as electric, natural gas, and water service to meet basic, everyday needs. Each day, you use these utilities to perform many daily tasks. As the price of energy continues to rise, so does the cost for these necessities, and many households are looking for ways to reduce the cost

Electric Power Outages: A PUCO Guide to Being Prepared
Electric power outages: A PUCO guide to being prepared

The PUCO has some suggestions and answers to frequently asked questions if weather events should occur and cause a service interruption.

Electric overview

The electric industry consists of three main components: generation, transmission, and distribution. Senate Bill 3, passed by the Ohio General Assembly in 1999, allows Ohioans to choose the company that generates their electricity. This program is commonly referred to as electric choice. Generation providers are

Duke Energy Ohio's electric distribution rate case

On July 9, 2012, Duke Energy Ohio filed an application with the Public Utilities Commission of Ohio (PUCO) to increase rates for electric distribution service. Four local public hearings have been scheduled to allow the public an opportunity to provide testimony on the company’s application.

Electric customers' bill of rights
Electric customers' bill of rights

Learn some of the rights and responsibilities you have as an electric customer in Ohio, and the rules electric companies are required to follow.

Electricity and the environment

The PUCO is the sole agency charged with regulating Ohio’s electric and natural gas utilities. Because energy issues often contain an environmental component, it is essential for the PUCO to maintain strong relationships with the Ohio Environmental Protection Agency (OEPA) and the Ohio Department of Natural

Electric Industry Terms for Business Customers

As a small business, you rely on electricity to keep your shop up and running. Depending on what type of business you run, your electricity usage may be relatively low or extremely high. Regardless of your energy usage, it is important to understand the rates and charges on your bill to ensure you are paying the

Duke Energy Ohio's Natural Gas Distribution Rate Case

On July 9, 2012, Duke Energy Ohio filed an application with the Public Utilities Commission of Ohio (PUCO) to increase rates for natural gas distribution service. Four local public hearings have been scheduled to allow the public an opportunity to provide testimony on the company’s application.

AEP Ohio’s electric security plan
Do Not Call Registry: Preventing unwanted telemarketing calls

Are you tired of your dinner or evening relaxation being interrupted by calls from telemarketers? You now have the power to take charge of the number of telemarketing calls you get at home. The Federal Communications Commission (FCC) and the Federal Trade Commission have implemented a national “do not call”

Dominion East Ohio Standard Choice Offer and Standard Service Offer
Dominion East Ohio nonresidential natural gas rates
Dominion East Ohio’s Distribution Rate
Dayton Power & Light‘s Electric Security Plan
Dayton Power & Light‘s Electric Security Plan
Customer service phone numbers for major utility companies

Telephone AT&T (800) 660-1000 www.sbc.com/att CenturyTel (800) 201-4099 (residential customers) (800) 201-4102 (business customers) www.centurytel.com Cincinnati Bell (513) 565-2210 www.cincinnatibell.com Corecomm (888) 396-3040 (business customers) (877) 267-3266 (residential

Consumer guide to internet phone service

Voice and other telecommunications services traditionally carried over the public telephone network are now being offered using Internet technology. If you are considering these services, commonly known as Voice over Internet Protocol (VoIP), the frequently asked questions below provide useful information that may

Columbia Gas of Ohio nonresidential natural gas rates
Columbia Gas of Ohio’s Distribution Rate

In December 2008, the Public Utilities Commission of Ohio (PUCO) adopted an agreement, arrived at between the parties in the case that allows Columbia Gas of Ohio to increase the rates it charges for natural gas distribution service. The PUCO also approved the company’s proposal to implement a new “levelized”