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Consumer Topics

March 15, 2017
Distributed generation contact information
March 22, 2017
Aqua Ohio rate case 2016

In May 2016, Aqua Ohio filed an application with the PUCO to increase the rates it charges customers for water service.

AEP Ohio's electric security plan III extension
December 1, 2016
AEP Ohio's electric security plan III extension

In November 2016, AEP Ohio filed a proposal to modify and extend its current ESP through May 2024. The PUCO approved the current ESP in February 2015, and it is set to expire in May 2018.

February 2, 2017
The Dayton Power and Light Company's electric security plan III
March 23, 2016
Transportation network companies

Five key questions surrounding Ohio's transportation network company laws.

Natural gas pipeline safety compliance actions
Telephone network transition
May 24, 2016
Telephone network transition

The telecommunications industry is rapidly changing across America. In an effort to transition Ohio’s telecommunications industry to new and advanced technologies, the network transition law, House Bill 64, requires the PUCO to establish a collaborative process to address the Internet-protocol transition.

Customer service phone numbers for major utility companies

Telephone AT&T (800) 660-1000 CenturyTel (800) 201-4099 (residential customers) (800) 201-4102 (business customers) Cincinnati Bell (513) 565-2210 Corecomm (888) 396-3040 (business customers) (877) 267-3266 (residential

Legislative testimony

2009 September 29 Commissioner Ronda Hartman Fergus's testimony before the Senate Energy and Public Utilties Committee regarding Senate Bill 162 Commissioner Ronda Hartman Fergus's testimony before the House Public Utilities Committee regarding House Bill 276   May 26 PUCO Overview Testimony of Chairman

NOPEC aggregation FAQ
November 8, 2016
NOPEC aggregation FAQ

Recent news of NOPEC and FirstEnergy Solutions ending their electric governmental aggregation agreement on Jan. 1, 2017 may have you scratching your head. Fear not! Here are some helpful frequently asked questions.

Submetering frequently asked questions
December 7, 2016
Submetering frequently asked questions

Submetering is the practice whereby an entity such as a landlord, condominium association, submetering company or other entity purchases utility service from a regulated public utility and resells or redistributes the services to its tenants or other customers.

Budget billing for natural gas and electric service

Fluctuating energy prices can have a dramatic influence on monthly energy bills. In addition to following conservation tips and considering competitive supplier options, consumers can take advantage of budget billing to offset increased energy costs for heating during the winter months and cooling during the summer

February 3, 2017
Environmental disclosure information for consumers
Understanding your natural gas bill

If you would like to see explanations of the different parts of your natural gas bill, the following links will take you to your local distribution company’s Web page explaining your bill. Duke Energy Ohio Columbia Gas of Ohio Dominion East Ohio Gas Vectren Energy Delivery of Ohio The following

December 2, 2016
Stay connected with Lifeline

Lifeline Assistance makes basic local telephone service more affordable for income-eligible families across Ohio. Those who qualify could receive discounts for monthly telephone bills and/or installation costs of telephone service.

Winter Reconnect Order: Maintain electric and natural gas service
Winter Reconnect Order: Maintain electric and natural gas service

The Winter Reconnect Order allows customers who have had their home heating service disconnected for nonpayment or who have been threatened with disconnection the opportunity to pay a maximum of $175, plus a reconnection fee, to restore or maintain their utility service.

January 21, 2016
U.S. EPA's clean power plan

On Aug. 3, 2015, the United States Environmental Protection Agency (U.S. EPA) issued final regulations on carbon emission reductions from steam electric and natural gas fired generating units under Clean Air Act section 111(d).

November 3, 2016
AEP Ohio power purchase agreement rider

In February 2015, the PUCO approved AEP Ohio’s electric security plan (ESP) for the term of June 1, 2015 through May 31, 2018. In its opinion and order, the Commission approved the establishment of a power purchase agreement (PPA) rider, set at an initial rate of zero.

Governmental energy aggregation: Local community buying power
November 3, 2016
AEP Ohio's electric security plan