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Consumer Topics

Do Not Call Registry: Preventing unwanted telemarketing calls

Are you tired of your dinner or evening relaxation being interrupted by calls from telemarketers? You now have the power to take charge of the number of telemarketing calls you get at home. The Federal Communications Commission (FCC) and the Federal Trade Commission have implemented a national “do not call”

Dominion East Ohio Standard Choice Offer and Standard Service Offer
Dominion East Ohio nonresidential natural gas rates
Dominion East Ohio’s Distribution Rate
Dayton Power & Light‘s Electric Security Plan
Dayton Power & Light‘s Electric Security Plan
Customer service phone numbers for major utility companies

Telephone AT&T (800) 660-1000 CenturyTel (800) 201-4099 (residential customers) (800) 201-4102 (business customers) Cincinnati Bell (513) 565-2210 Corecomm (888) 396-3040 (business customers) (877) 267-3266 (residential

Consumer guide to internet phone service

Voice and other telecommunications services traditionally carried over the public telephone network are now being offered using Internet technology. If you are considering these services, commonly known as Voice over Internet Protocol (VoIP), the frequently asked questions below provide useful information that may

Columbia Gas of Ohio nonresidential natural gas rates
Columbia Gas of Ohio’s Distribution Rate

In December 2008, the Public Utilities Commission of Ohio (PUCO) adopted an agreement, arrived at between the parties in the case that allows Columbia Gas of Ohio to increase the rates it charges for natural gas distribution service. The PUCO also approved the company’s proposal to implement a new “levelized”

Columbia Gas of Ohio Standard Choice Offer

Beginning in April 2010, Columbia Gas of Ohio will change the way it buys natural gas for customers who have not selected an alternative natural gas supplier or enrolled with a government aggregation buying group. The changes will not affect

Choosing a natural gas supplier

Under customer choice programs for Duke Energy, Columbia Gas of Ohio, Dominion East Ohio and Vectren Energy Delivery of Ohio, you may choose your natural gas supplier. Your local natural gas utility will continue to deliver the gas to your home or business. If you are considering switching natural gas suppliers,

Changing area codes: What consumers should know

Why do we need new area codes? Over the past decade, the importance of technology in everyday life has increased tremendously. Households no longer have a single phone for the whole family. Now, many households have multiple phone lines, cell phones, and Internet access. Businesses also require more phone lines and

Budget billing for natural gas and electric service

Fluctuating energy prices can have a dramatic influence on monthly energy bills. In addition to following conservation tips and considering competitive supplier options, consumers can take advantage of budget billing to offset increased energy costs for heating during the winter months and cooling during the summer

March 5, 2012
Aqua Ohio water rate case
2-1-1, 3-1-1, 4-1-1, and 7-1-1: Community assistance and useful information at your fingertips

2-1-1 and 3-1-1 2-1-1 is the nationwide abbreviated dialing code for free access to health and human service agencies’ information. 3-1-1 is the nationwide abbreviated dialing code for non-emergency police and government agencies. How 2-1-1 and 3-1-1 Work Calls to 2-1-1 are free and are routed by the local

Environmental disclosure information for consumers
Winter Reconnect Order: maintain electric and natural gas service

The Winter Reconnect Order is issued by the PUCO on an annual basis to allow natural gas and electric customers to maintain or restore their home heating service.

AEP Ohio’s electric security plan
Choosing an electric supplier

With electric choice in Ohio, you may be able to choose the electric supplier that provides the generation of your electricity. If you choose a new electric supplier, your local electric utility will continue to deliver the electricity to your home, and you should continue to call your local electric utility if

Get help with a complaint

The PUCO can help resolve disputes between residential, business, and industrial consumers and regulated utility and moving companies. Before contacting the PUCO, you should  contact the utility  or  moving company  to give them the opportunity to resolve the dispute directly. There are four ways to contact the PUCO