The PUCO produces numerous brochures and utility-related fact sheets that inform Ohio's utility customers of their rights, responsibilities, and opportunities in today’s choice-driven utility environment.
The PUCO is pleased to make these brochures easily available to you and your organization by offering bulk copies of our publications. Below is a listing of all the PUCO publications available. We can provide up to 50 copies of each publication requested with a maximum of 500 total copies per order.
To request your copies, please contact us by e-mail following the instructions below, fill out and fax our order form to (614) 466-7366 or call the PUCO Office of Public Affairs at (614) 466-7750. Please specify the name(s) and quantity of the of the publication(s) you are ordering.
The PUCO: Working for You
Describes what the PUCO does and how it works for Ohioans. The return-mailer card enclosed in the brochure may be used for the consumer to request additional information or request bulk materials. (brochure)
Energy and Water Conservation Tips
A comprehensive resource for consumers about ways to conserve energy and water every day, throughout the day. (brochure)
Electric Customer Bill of Rights
Summarizes some of the rights and responsibilities you have as an electric customer in Ohio. (multi-page booklet)
Natural Gas Customers' Bill of Rights
Information about natural gas customer rights and responsibilities. (brochure)
Natural Gas Choice: Your Guide to Choosing a Supplier
Explains the gas choice program for customers of Columbia Gas of Ohio, Dominion East Ohio, Duke Energy Ohio, and Vectren Energy Delivery of Ohio. Includes information about reliability, safety, steps to choosing and the complaint process. Also promotes the Apples to Apples comparison chart of suppliers’ offers, and provides a checklist of items to ask a potential supplier. Also available in Spanish. (brochure)
Governmental Energy Aggregation
Describes governmental aggregation for natural gas and electric industries including opt-in and opt-out programs, eligibility and things to consider when joining. (brochure)
Telephone Customers' Bill of Rights
Describes a telephone customer’s rights and responsibilities under the PUCO’s Minimum Telephone Service Standards, including Ohio's phone service disconnection policy. Also provides contact information for complaints and inquiries. (multi-page booklet)
How to Choose a Telephone Company
Answers questions about local phone competition, provides a guide to selecting a new local phone provider, and lists some consumer rights regarding local phone service. (fact sheet)
Recognizing Telephone Scams: Your Guide to Slamming and Cramming
Defines the telephone scams “slamming” (having telephone service changed to another provider without permission) and cramming (having services added without permission), provides tips on avoiding being slammed and contact information for help with a slamming incident. (brochure)
Enhanced Emergency 9-1-1 Service in Ohio
Provides information about the 9-1-1 systems in Ohio for both traditional wireline and wireless phones. (brochure)
Basics for Hazardous Materials Carriers
A pamphlet for motor carriers with information about the registration and regulation of commercial vehicles transporting hazardous materials in Ohio. (brochure)
Commercial Motor Vehicle Inspection Process
Information for motor carriers about roadside inspections performed by the Public Utilities Commission of Ohio and the Ohio State Highway Patrol. (brochure)
PUCO Compliance Reviews
Provides information for motor carriers about compliance reviews conducted by the Public Utilities Commission of Ohio. (brochure)
PUCO Post-Inspection Process
Information for motor carriers about what to expect after a PUCO roadside inspection. (brochure)
PUCO Civil Forfeiture Program
A brochure for motor carriers with information about safety violations and civi forfeitures issued by the Public Utilities Commission of Ohio. (brochure)
Moving in Ohio
Quick reference guide for Ohioans moving within the state. (brochure)
PUCO Hazardous Materials Training and Planning Grants Program
For emergency response organizations (fire, police, etc.) and local governments, describes the funding available from the PUCO for hazardous material incident response. (brochure)
Ohio's Rail Grade Crossing Program
For local governments, provides a description of state and federal funding opportunities for upgrading the warning systems where railroad tracks cross roads. (brochure)
The following fact sheets are available in a printer-friendly format for you to print copies for use.
How to Testify at a PUCO Public Hearing
Explains the kinds of public testimony that can be given at a public hearing and the procedures for PUCO public hearings. (fact sheet)
PUCO Guide to Establishing Utility Service
Provides general information about establishing natural gas, electric, telephone, and water service before moving to a new residence. (multi-page fact sheet)
Utility Assistance Programs: Help with Paying your Utility Bills
A multi-page document with information about available assistance programs for electric, natural gas and telephone service. (multi-page fact sheet)
Budget Billing for Natural Gas and Electric Service: How it Works
Explains the budget billing programs for natural gas and electric service, including how consumers can sign up and how their budget billing amount is determined. (fact sheet)
2-1-1, 3-1-1 and 4-1-1
Provides general information about the community assistance numbers: 2-1-1, 3-1-1 and 4-1-1. (fact sheet)
PUCO Community Outreach
Provides general information about the services of the PUCO education and outreach program, including public speaking engagements, participation in fairs and seminars, the PUCO Web site, newsletters and publications and the PUCO Call Center. (fact sheet)
Utility Solutions for Ohio Businesses from the PUCO
A fact sheet with information for Ohio businesses on how the PUCO can help them resolve utility issues. (fact sheet)
Weather-Related Power Outages: A PUCO Guide to Being Prepared
Provides a checklist of things to know or have on hand before, during and after a power outage. (fact sheet)
Electric Safety
Provides safety tips to follow around electric appliances, tools and power lines. (fact sheet)
Understanding Your Electric Bill
Provides a description of the charges that appear on electric bills and why they are there. (fact sheet)
Winter Reconnect Order
Updated annually, describes the terms of the PUCO’s winter reconnection order which allows consumers to maintain their service or be reconnected during the winter heating season. (fact sheet)
Winter Reconnect Order
Updated annually, describes the terms of the PUCO’s winter reconnection order which allows consumers to maintain their service or be reconnect for a payment during the winter heating season. (fact sheet)
Gas Cost Recovery (GCR): How it affects your natural gas bill
Provides an explanation of the GCR, explains how the GCR is determined, and explains PUCO’s role in mandating the GCR. (fact sheet)
Natural Gas Safety
Provides safety tips to follow around natural gas including information about gas leaks and carbon monoxide poisoning. (fact sheet)
Reading your Natural Gas Meter
Natural gas consumers have the option to call in their natural gas meter reading each month to the company. This fact sheet provides information on how to read natural gas meters. (fact sheet)
Understanding your Natural Gas Bill
Information to help customers understand the various charges that make up natural gas bills. (fact sheet)
Utility specific chart that provides consumers with a "snapshot" comparison of current supplier price options, contract terms and an estimated annual total cost (estimated cost).
Columbia Gas of Ohio Apples to Apples Chart
Duke Energy Ohio Apples to Apples Chart
Dominion East Ohio Apples to Apples Chart
Vectren Energy Delivery of Ohio Apples to Apples Chart
Telephone Savings Tips
Provides a list of tips that a consumer can follow to help reduce phone bills. Includes everything from directory listings to long distance minutes monitoring. Also available in Spanish. (fact sheet)
Understanding your Telephone Bill
Provides a description of the charges that appear on telephone bills and why they are there. Also lists telephone company bill requirements by PUCO rule and provides tips for protecting against unwanted charges. (fact sheet)
Dial-Around Calling: The facts about 10-10 numbers
Provides information about using “dial around” services (the 10-10 numbers advertised as a set fee for “calls up to” 20 minutes, for example) and lists things to know before using these services. (fact sheet)
Changing Area Codes: What Consumers Should Know
Frequently asked questions about area codes, how they run out, and what happens to an area designated to receive a new area code. Includes the latest update on scheduled exhausts. (fact sheet)
Telephone Elective Alternative Regulation: How it Benefits Consumers
Defines telephone alternative regulation (alt reg) rules, how they may be implemented, and the benefits associated with alt reg. Based on the PUCO cases establishing the alt reg framework. (fact sheet)
Wireless Number Portability Frequently Asked Questions
Frequently asked questions about wireless number portability including answers to questions about porting fees, early termination fees, and how the PUCO can help. (fact sheet)
Consumer Guide to Internet Phone Service
Frequently asked questions about Voice over Internet Protocol telephone service. (fact sheet)
The Do Not Call Registry: Preventing Unwanted Telemarketing Calls
Provides information about the National Do Not Call Registry and other telemarketing rules. (fact sheet)
Telephone Assistance Plans
Describes financial assistance plans for telephone services, the criteria for each and how to enroll. (multi-page fact sheet)
Ohio Relay Service
Information about how the Ohio Relay Service can make telephone service accessible to Ohioans who are deaf, deaf-blind, hard-of-hearing or speech-disabled. (fact sheet)
Rules for Flexible Pricing of Basic Local Telephone Service
A fact sheet detailing the rules passed by the PUCO allowing flexible pricing of basic local telephone service. (fact sheet)
Household Goods Mediation Guide
Provides a complete guide to making a complaint against a moving company at the PUCO including procedures, forms and sample letters of notification. (multi-page fact sheet)
Hazardous Materials Incident Investigations
For emergency response organizations (fire, police, etc.), describes the services offered by the PUCO including incident investigation, training and hazardous materials surveying reports. (fact sheet)
Railroad Quiet Zones: Frequently Asked Questions
Frequently asked questions about railroad quiet zones in Ohio as authorized by House Bill 247. (fact sheet)
Radioactive Shipments and Security
Provides information about state and federal roles and requirements when inspecting radioactive shipments in Ohio. (fact sheet)
Water Service in Ohio: Frequently Asked Questions
Frequently asked questions about water service including answers to questions about water color, water pressure, line break responsibilities and billing. (fact sheet)
Safe Drinking Water
Provides information about the three-step process to ensure safe drinking water. (fact sheet)