The Office of Administration provides internal support, including centralizing information processing, docketing, and word processing, necessary for the day-to-day operations of the agency.
The Attorney General's public utilities section represents the PUCO staff before the Commission and represents the Commission itself before the Ohio Supreme Court, other state and federal courts, and federal administrative agencies.
The Chief of Staff Offices provide the overall coordination and administration of the PUCO staff. The office includes the Human Resources division and the Fiscal and Office Services division.
The Commission Offices consist of the commissioners and their aides.
The Service Monitoring and Enforcement Department examines the quality of service provided by utility companies to ensure that safe, dependable and quality services are being provided. The department also handles requests for information, complaints and attempts to resolve consumer problems without the need for a formal hearing. PUCO investigators answer and respond to hundreds of thousands of customer complaints and requests for information each year through the PUCO hotline. To learn more about contacting the Investigations and Audits Division, visit the PUCO's Get Help web page.
The Legal Department's Attorney Examiners conduct public hearings, issue procedural entries, and draft the opinions and orders issued by the Commission. The Attorney Examiners also answer inquiries about public hearings and case processing.
The Office of Public Affairs fosters the PUCO image by communicating utility information to Ohioans in a timely, accurate, and understandable manner. The Office includes the Communications Section, Legislative Section and Webmaster.
The Transportation Department regulates railroad, trucking, bus and watercraft companies across a broad range of activities. The PUCO places strong emphasis on safety in the commercial trucking and railroad industries. To increase motorist and pedestrian safety, the department provides technical help and allocates federal and state funds for safety devices at railroad grade crossings.
The Utilities Department processes utility rate change requests and performs technical investigations, develops programs, monitors marketplace development and implements policies in the regulation of gas, electric, water, wastewater, and telephone companies. The department provides technical support to the PUCO through its analyses, options, and recommendations on current and future regulatory issues.